IT MANAGER / ERP SPECIALIST
Bhatia Brothers
مجموع سنوات الخبرة :16 years, 9 أشهر
• Short List ERP for Bhatia Group. Preparation of Scope, As is- To Be. Shortlisting Vendors, Ensure all processes are mapped in the scope, ensuring Evaluation of ERP by Business heads, Freezing the Scope, budgets timelines, Modules.
• Accountable to lead the team for end-to-end support for IT Operations for the Group including various group of companies.
• Managing IT related procurement, Deployment, Operation and Support for all group companies mapped to me.
• Responsible for support of Orion & SUN ERP, Focus Procurement Module, CRM, DMS, Fleet Management, procurement software and ensuring continuous process compliance and process improvements.
• Involved in technical assistance/advices to all stake holders so as to minimize overheads expenses and maximize productivity in all areas.
• Manage network security at the central level as established by the corporate Policies.
• Plan & Implement any addition, deletion and major modification to the IT Infrastructure.
• Provide IT Services including administration of WAN, repair & return to service any faulty systems or assets of the Infrastructure.
• Define and implementation of Disaster Recovery and Business Continuity initiatives, including panned backup/recovery tools and processes.
• Coordinate with vendors for supply and service contract negotiation, renewals and delivery.
• Develop and manage time and location mapping system.
• IT Capex and Opex Management and planning.
• Total hardware Management and support.
• Identify and train resources from business team to handle IT support.
• Core Strength in Leadership to Define IT Strategies, Operation Policies/Procedures, Analysis of Information System Needs, evaluating End-user Requirements, Custom Design of Business Solutions, Troubleshooting of complex Information Systems Management; Customization, Deployment and Support of Enterprise Solutions
• Technical expertise in the area of IT Infrastructure Management - from procurement to deployment of hardware/ software;
• Insightful experience in Operations Management, Customer Support Services Delivery as well as in developing Business Continuity Plans and Disaster Recovery, performing BCP drills and communication with stake holders
• Proficient in ERP Customization & Deployment Management including SOW, Work/Process Flow Charting, Conducting As-Is & To-Be-Analysis, Preparation of Detailed Process Flow for functional requirements, Design & Finalization of Hardware Architecture, Customization & Deployment of modules, End-user Training for operations, First level Support (SAP - SD, MM, FICO, PS, BASIS, ABAP) Navision, FOCUS, ORION, PAYMENT GATEWAY, ERP/CRM, DMS - 12 full cycle implementations)
• Adept in Team Development & People Management through consensus building, development of positive environment, & teamwork spirit, competence development, providing vision, motivation and mentoring.
• Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills
Man Industries (India) Ltd., Mumbai (Jul 2007 - July 2013)
Manager - IT
Responsibilities: • Accountable to lead the team for end-to-end support for IT Operations for the Group including various group of companies.
• Managing IT related procurement, deployment, operation and support for all subsidies of the group.
• Responsible for support of SAP, Navision, CRM, ensuring continues process compliance and process improvements.
• Involved in technical assistance, advices to management so as to minimize overhead expenses and maximize productivity in all areas.
• Planning and implementation of additions, deletions and major modifications to the supporting infrastructure.
• Supporting network security at the central level as established by the corporate Security policies.
• Providing IT Services including administration of WAN, repair & return to service any faulty systems or assets of the Infrastructure.
• Defining and implementation of Disaster Recovery and Business Continuity initiatives, including planned back-up/recovery tools and process.
• Coordinating with vendors for supply and service contract negotiation, renewals and delivery.
• Performing routine team administration tasks as well as team development initiatives.
Operating Systems: DOS, WIN XP/Vista/2008 Server, Linux, HP UX, Solaris
Servers: Anti Virus, Mail, ERP, Proxy, Squid, FTP on Linux, Navision
Languages: ABAP, SQL
Databases: Oracle, MS SQL Server 2000/2005
Backup Tools: SQL back, HP data Protection Tool, VERITAS solutions
FIREWALL: Sonic Wall, Gajshield, Data Leak Prevention
Utilities: MS Office Suite, Open Office, Star Office
ERP: Microsoft Navision, SAP (BASIS, MM, PS, SD, DMS, FICO)
Certified as Sun Certified System Administrator (SCSA - SOLARIS 8 part I) and as Microsoft Certified Technical Specialist (MCTS - Dynamics Navision ERP)
Attended multiple seminars on LINUX, Open Source and BYOD
Opus Software Solutions Pvt. Ltd., Pune (Aug 2005 to Jul 2007)
Manager - FMS
Responsible for Project Management, leading a team of over 30 It resources, for various solution delivery for Financial Services industry, including stabilization of the entire Credit Card Creation and delivery Process within 7 days of being assigned a new project
Allied Digital Services Ltd., Mumbai (Oct 2004 to Jul 2005)
Manager Customer support
Engaged in and led a Service Management Team of over 100 Hardware Engineer providing IT Infrastructure Management & Support Services to various clients ensuring compliance to the SLA thus being able to renew almost all contracts mapped
Other Assignments
✓ Aargee Systems Pvt. Ltd., Mumbai, Consultant - FMS (2003 to Sep 2004)
Managed HP Support for entire DHL World India Operations.
Company was provider of customized software to various clients. Was In charge of Implementing/ Supporting All contracts by the company. Eventually was also given the additional responsibility of recovering payments for all stuck projects.
Successfully Implemented Main Saver at Godrej and Boyce. Its a dedicated Enterprise Software for Maintenance Management Activities of Heavy to very Heavy Industrial Equipment.
Competed my Masters in IT from Welingkars Institite of Management - Mumbai University.
✓ P G. Degree (Information Technology), from Mumbai University (2008)
✓ B. Com., from Mumbai University (1997)