Senior Process Expert
United Arab Shipping Company
Total years of experience :10 years, 10 Months
•Delivering a quality report to the top level management to analysing profitability based on the customer’s revenue.
•Handled the key tenders in an efficient way during the peak season.
•Stabilized the process by analysing the database and sorted out the issues.
•Communicate with the Trade Management Unit and account sponsors for finalizing the rates.
•Provide the fastest transit time to the customers for their shipments.
•Submit Tenders with the rates offered by TMU via portals and emails.
•Analysed the Tenders and given a report for business improvement.
•Cleared the database of port code to make more lanes serviceable and to make more business.
•Audited the work done by the team to maintain team accuracy.
•Involved in the web-ex session and learnt the new process (Tender Pricing).
•Coordinated with the HO to complete urgent tenders.
•Learnt the process of updating the Local Charges.
•Went through the customer documents and prepared a brief summary on the terms based on rates and circulated the same to all TMU's whomsoever involved in the tender.
•Filing Rate Agreements (CRA & CRA TENDER) for the customers including many key clients like SABIC, Kuehne Nagel, DHL, DSV etc.,
•Mail communication with the clients and front end.
•Auditing the work of the entire team of 12 members.
•Handling the Team and Team reports in the absence of the Team Lead.
•Handling US Service Contract & Reporting.
•Handling Short Term Pricing.
•Responsibility for maintaining ‘CDM’ (Customer Data Management).