Yawen Lu, Guest Services Assistant - Telephones

Yawen Lu

Guest Services Assistant - Telephones

Burj Al Arab Hotel

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Hotel Management
الخبرات
3 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 1 أشهر

Guest Services Assistant - Telephones في Burj Al Arab Hotel
  • الإمارات العربية المتحدة
  • أكتوبر 2013 إلى مايو 2014

Guest Services Assistant - Telephones
( Burj Al Arab Hotel)
Oct2013 - Present
• To ensure smooth and efficient daily operation of a busy Telephone Department
• To answer general guest inquiries about the hotel, facilities and daily events and functions taking place.
• To handle telephone call requests for external numbers from members of staff
• Ensures prompt and efficient handling of Wake up calls
• Answering, transferring call to respective suite and extension politely and efficiently
• Liaise or coordinate with other Dept. for follow-up of request
• Does filing and recording of documents and reports
• Ensures general store requirements are checked and requisitioned accordingly
• Checks and response emails and correspondence.

Executive Waitress في Sheraton Mall Of Emirates Hotel
  • ديسمبر 2011 إلى سبتمبر 2013

Executive Waitress
( Sheraton Mall Of Emirates Hotel)
Dec 2011 - Sep 2013
• Responsible for serving guests while providing excellent customer service.
• Experience learning and retaining product knowledge of menu items.
• Ability to upsell food and beverage items and hotel services.
• Responsible for maintaining a professional table presentation.
• Knowledge of food handling health and safety practices.

Sales Associate في YISHION Group
  • فبراير 2011 إلى أغسطس 2011

Sales Associate
(YISHION Group)
Feb 2011 - Aug 2011 (Intern)
• Responsible for giving warm, friendly greeting to the customers.
• Strong skills in communicating and up-sell
• Responsible for monthly inventory control cooperate with colleagues.
• Ability to handle emergency situations and manage change.

الخلفية التعليمية

بكالوريوس, Hotel Management
  • في Hubei university
  • يونيو 2012

Specialties & Skills

ANSWERING
ASSOCIATE
CORRESPONDENCE
CUSTOMER SERVICE
GREETING
INVENTORY
INVENTORY CONTROL
TELEPHONE
TELEPHONES

اللغات

الصينية
متمرّس
الانجليزية
متوسط