Guest Services Assistant - Telephones
Burj Al Arab Hotel
Total des années d'expérience :3 years, 1 Mois
Guest Services Assistant - Telephones
( Burj Al Arab Hotel)
Oct2013 - Present
• To ensure smooth and efficient daily operation of a busy Telephone Department
• To answer general guest inquiries about the hotel, facilities and daily events and functions taking place.
• To handle telephone call requests for external numbers from members of staff
• Ensures prompt and efficient handling of Wake up calls
• Answering, transferring call to respective suite and extension politely and efficiently
• Liaise or coordinate with other Dept. for follow-up of request
• Does filing and recording of documents and reports
• Ensures general store requirements are checked and requisitioned accordingly
• Checks and response emails and correspondence.
Executive Waitress
( Sheraton Mall Of Emirates Hotel)
Dec 2011 - Sep 2013
• Responsible for serving guests while providing excellent customer service.
• Experience learning and retaining product knowledge of menu items.
• Ability to upsell food and beverage items and hotel services.
• Responsible for maintaining a professional table presentation.
• Knowledge of food handling health and safety practices.
Sales Associate
(YISHION Group)
Feb 2011 - Aug 2011 (Intern)
• Responsible for giving warm, friendly greeting to the customers.
• Strong skills in communicating and up-sell
• Responsible for monthly inventory control cooperate with colleagues.
• Ability to handle emergency situations and manage change.