YAZAN Kamel

• Provided Tier-1 and Tier-2 technical support for hardware and software incidents, achieving fast resolution times and
high user satisfaction scores.
• Diagnosed and resolved network connectivity issues; assisted with basic security configurations and firewall setings.
• Maintained accurate asset inventory and documentation for system maintenance, patches, and software updates.
• Collaborated cross-functionally to streamline helpdesk workflows, reducing average ticket response time.
• Delivered end-user training on software tools, improving daily productivity and system usage.