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YAZAN Kamel , Customer Experience Specialist (IT Support)

YAZAN Kamel

Customer Experience Specialist (IT Support)·Crystal Samsung Gulf

Jordan

Bachelor's degree, Information Systems

Work experience

Total years of experience: 1 years, 5 months

Customer Experience Specialist (IT Support)

January 2025 - May 2026

Crystal Samsung Gulf

Amman, Jordan

January 2025 - May 2026

• Provided Tier-1 and Tier-2 technical support for hardware and software incidents, achieving fast resolution times and
high user satisfaction scores.
• Diagnosed and resolved network connectivity issues; assisted with basic security configurations and firewall setings.
• Maintained accurate asset inventory and documentation for system maintenance, patches, and software updates.
• Collaborated cross-functionally to streamline helpdesk workflows, reducing average ticket response time.
• Delivered end-user training on software tools, improving daily productivity and system usage.
Company industry:
Administration Support Services
Job role:
Support Services

Education

Al-Zaytoonah University

January 2022

January 2022

Bachelor's degree, Information Systems

Jordan

GPA (percentage): 77%

GPA (percentage): 77%

Skills

AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OBJECT ORIENTED PROGRAMMING OOP
Intermediate
OBJECT ORIENTED PROGRAMMING OOP
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
AWS Certified Cloud Practitioner

Hobbies

  • Bodybuilding