Training & Quality team leader
MarkaVIP.com The leading online shipping & E-commerce websites in Middle East
مجموع سنوات الخبرة :13 years, 1 أشهر
• Coordinator and Trainer for all Quality team staff, and updating then with the quality work flow needed upon to our business requirements.
• Auditing of Quality team processes.
. A part of HR team on selection & Recruitment process.
• Participating in requirements gathering for PQMS (Performance Quality Management system) & Sales Force system.
• Trainer for all new & current Customer Experience Associate Team in Jordan branch.
• Apart of VIP customers project.
• Handle internally Customer Care projects like Employee Monthly Quiz for current employee.
• Many other tasks needed depend to our business requirement.
1. Trainer for all new & current Customer Experience Associate Team in Jordan and Dubai branch.
2. Trainer for all Quality team stuff, transfer and updating them with any new.
3. A partner in the selection and recruitment process for the Customer Care department in order to select high level of skills.
4. Handle internally Customer Care projects like Employee Monthly Quiz for current employee.
5. Cover a Daily, weekly and monthly evaluation for our Customer Experience Associate (CEA) Team.
6. Arrange to Weekly Coaching sessions with customer Experience Associate (CEA) Team.
1. Acting as reference for in floor teams and all agents.
2. Acting as team coach to the customer care agents
3. Control the Breaking and Queuing system.
•Customer Experience Associate at MarkaVIP.com from Aug/2013 to July 2014 by:
1. Serve all customers through all available contact channels (Phone, Emails & live chat)
2. Handle the angry customer and handle the Manager calls.
مندوب مبيعات في صيدليات الاردن الموزعة في مختلف المناطق و العمل على بناء علاقات جيدة مع اصحاب الصيدليات .
Senior Customercare at wi-tribe Jordan, where you communicate with customers face-to-face or by phone, and periodic follow-up between the customer service department and sales and marketing in the company .
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Salesman and marketer, and participant in the campaigns of Zain in malls and universities
Customer service
Master degree in “Quality Management” from The University Of Jordan –Amman – Jordan: -Master letter covering the Quality of Supply chain with the Impact on the operational Excellence. -3.06 GPA / Rating Very Good.