Yazan Alnajjar

Manage and provide technical support in operations and capacity building to 5 partners during the design and delivery of their humanitarian projects. In addition to overseeing operational elements of implementation. This includes providing remote tailored support and technical assistance through mentoring, coaching, and employing a learning-by-doing approach to partners in Supply chain management-related fields including procurement, logistics, and transportation and warehouse management, in addition to HR and Safeguarding.

Achievements: drafting the first Operations Capacity building manual in addition to designing SoP for a two-staged prequalification tender process with related templates.

Support in the management and coordination of the procurement function through the development and capacity building of the field team in various procurement procedures. This entails regular travel to the field to fill in staffing gaps and supervise procurement functions at times of extended leaves, staffs turnovers, and seasonal high workloads. The role’s primary focus will be the delivery of high-quality standard and high-value tender processes by reviewing, developing, proofing, and translating related templates and contracts, in addition to training and capacity to field staff in those areas. This includes management of all stages of procurement from planning to execution and delivery.

The role entailed regular logistics and procurement duties including overseeing competitive tenders, routinely drafting bid documentation and contracts, in addition to supplier and partner management to ensure high-quality delivery of project procurement needs. ARK projects were implemented in an environment with high levels of accountability on the use of government funding, which required strict adherence and knowledge of both ARK and donor policies. The role also entailed working extensively together with the Project Team on partner selection, drafting specification documents and statements of works, and capacity building local partners in areas of procurement and logistics, in addition to regularly auditing partners to ensure compliance with donor requirements.

As an Operations support officer, I was required to acquire tactical knowledge of procurement, logistics, and HR policies and procedures and support programs in planning, delivery, and executing all relevant purchasing, transportation and logistics, stock keeping, and hiring of staff. In addition, I was partially responsible for some financial elements, mainly tracking spending under activities and submitting regular reports to the Operations Support Manager. REACH operations department was, at its beginnings, a small pilot support team managing three different missions in Jordan, Yemen, and Syria. Other country programs outsourced their support activities including HR, finance, procurement, and logistics through a partner, ACTED. Our team was a transitional pilot working jointly with the partner and, at the same time, strategizing autonomous methodologies towards complete detachment and in-housing operational support activities.

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote Institute culture and vision
• Oversee daily operations of Phi science Institute programs and the work of executives
• Lead volunteers to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners

A full time job, where I’m performing the following tasks:
- Establishing new, and maintaining existing, relationships with customers.
- Managing and interpreting customer requirements, solving their problems and offering after sales support services.
- Calculating client quotations.
- Negotiating tender and contract terms.
- Negotiating and closing sales by agreeing terms and conditions.
- Analyzing costs and sales.
- Preparing reports for head office.
- Meeting regular sales targets.
- Supporting marketing by attending trade shows, conferences and other marketing events
-Liaising with other members of the sales team and other technical experts