Project Coordinator and Client Relationship Officer
AIM LTD
Total des années d'expérience :4 years, 5 Mois
• Coordinating with engineering, suppliers, and management on project requirements.
• Engaged with existing clients through various channels such as email, phone, and virtual meetings.
• Following up on project stages of completion and quality of work.
• Adjusting work scheduling and detailing according to client requirements and environmental factors.
• Entered and managed customer data within CRM systems and databases to ensure accurate record-keeping.
• Thoroughly explained investment projects and addressing queries.
• Monitored investment progress and project status, keeping clients informed.
• Organised in-person presentations and managed appointment scheduling.
• Reviewed contracts and documents for accuracy, collaborating with finance for payment coordination.
• Undertook business-related travel for client engagements outside Istanbul and Turkey.
• Undertook business-related travel for client engagements outside Istanbul and Turkey.
• Produced comprehensive sample research for local suppliers interested in potential collaboration.
• Evaluated product details and suitability to align with the needs of potential customers.
• Responded promptly to client inquiries via email and arranged informative Zoom meetings.
• Ensured queries were addressed satisfactorily and provided relevant information.
• Tracked shipment progress and monitored supplies to ensure smooth importer operations.
• Implemented measures to streamline the sales department's workflow, optimizing response time and operational efficiency.
• Communicating with customers and answering their inquiries.
• Attending meetings with the software team.
• Giving suggestions on improving app interface.
• Working with customer relation team to develop a CRM system to improve response.
• Compiling customer complaints and forwarding them to r esponsible parties.
• Assisting the marketing team and proposing ideas for future marketing opportunities.
• Worked with design team to create new “Die’s” for extruded Aluminium products.
• Assisted the customer relation team with forwarding complaints to design department.
• Assisted in the quality control of the Aluminium products made by the company.
• Worked with senior management on creating an ERP system that will improve the company efficiency with regards to human resources.
• Studied the specifics of acquiring and maintaining an ISO certificate.
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