Area Manager
Nejoud restaurant Managment
Total years of experience :14 years, 3 Months
Achieve area business KPIs (sales target, cost control, policies, food safety, Reports business wellness through P&L, Material control, and other admin reports for continued business excellence and progress, ensure that store managers and their staff on my area of responsibility maintains the unit as per the brand standards, conduct regular store visit for coaching managers and staff, provide feedback, succession planning and store evaluation as a whole. Handle employee or customer escalation as per business needs.
Create a structure based on the department need, along with Positions and their roles and responsibility, Interview the potential candidates, Train the new employees, meet with all franchisees, create an action plan for implementing the manual, to revise the manual and update it with latest updates, Set the reports to be submitted by franchisees on weekly, monthly, and quarterly manner, Monitor the franchisees,
Plan new and update existing menus, Plan and develop the overall restaurant marketing strategy, Organize and supervise shifts, Control costs and minimize waste,
Finances, recruiting, training and supervising staff, agreeing and managing budgets, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels, ordering supplies, handling customer enquiries and complaints, liaising with customers, employees, suppliers,
Supervise day-to-day operations in the customer service department, Create effective customer service procedures, policies, and standards, Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis, Implement an effective customer loyalty program
Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledging and resolving customer complaints, Processing forms, applications, and requests, Communicating and coordinating with colleagues as necessary, Providing feedback on the efficiency of the customer service process, Managing a team of junior customer service representatives, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic and professional attitude toward customers at all times.
Setting up vision and goals of the entire company.implementing policies and procedures, and by establishing budgets.oversee personnel decisions such as : hiring and firing, and also compensation. Managing contracts and negotiations, as well as analyzing data to make the best business decisions.
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, Follow up to ensure that appropriate actions were taken on customers requests, Refer unresolved customer grievances or special requests to designated departments for further investigation
recruiting, training and supervising staff, overseeing stock levels, ordering supplies, producing staff roster, handling customer enquiries and complaints problem solving, preparing and presenting staffing/sales reports keeping statistical and financial records, assessing and improving profitability, setting targets handling administration and paperwork, liaising with customers, employees, suppliers, licensing authorities