Technical Support Engineer
Bayt.com
Total years of experience :14 years, 4 Months
-Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
-Resolving escalated customer complaints without the need for team lead intervention.
-Documenting troubleshooting and problem resolution steps.
-Participation in providing training to customers as required.
-Interacting with case teams and clients at multiple levels.
-Designing qualitative and quantitative research tools.
-Managing and overseeing the primary research process.
-Analyzing market and client data sets to create insight.
-Creating presentations, workshop materials, and final reports.
-Tariff Tool: New prepaid tariffs, existing tariffs updating, tariff optimization, RatePlans administration.
-Script programming under UNIX for SW tools.
-Daily Backup and Routine tasks.
Been named on the list of honor.