System Administrator and Quality Control
Nexus Insurance Brokers
مجموع سنوات الخبرة :13 years, 9 أشهر
Approve inserted customer and account data from the data operation team including text based and numerical information from source documents within time limits
Verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Apply data program techniques and procedures
Generate reports, store completed work in designated locations and perform backup operations
Gathering data and research for developing plan for the system
Preparing the System Requirement Specification 'SRS', Functional Requirement Specification 'FRS' and Documentation
Testing and checking bugs/errors
Manage the development cycle through the UAT phase
Ensure the system is error free, and operating perfectly as per the standard KPIs
Implement the system at the client’s premises, and manage the Go Live phase
Conduct product training for the system users' (End User Training and Preparing material) based on the project status and upon each update on the system in all UAE schools
Ensure the client receives the assistance needed to implement the system and make sure our clients are satisfied by responding to their queries and questions.
Customer support through calling center service or even live support by helping the clients at their premises
Planning Backup/Restoration Strategy, Planning and scheduling Backups, taking Logical Backups (with Export / Import utilities)
Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules
Track the progress and quality of work being performed by design disciplines/trades
Directing, organizing and controlling project activities
Schedule and prepare meetings between the company and the client, business and development team
Note: due to the fact that the company is a start up and with few staff, I had to run
many tasks through different departments and play more than a role.
Follow up the HR software operation process and visit the company’s clients to ensure their satisfaction and full understanding of the system.
Train customers on the company’s software and provide the required consultation and any related service including technical support.
Define all system installation requirements including the needed data, the logical processes, the required hardware, the operating environment and any interfaces with other systems.
Monitor the system performance and ensure that it is error-free.
Prepare and develop the work plan procedures including all steps required for clients implementation process such as installation, training and follow up of MenaItech software.
Maintain and document customers’ profiles.
Follow up customer's software versions and provide version control after the completion of the operation process.