Quality Control – Data Operation & Client Servicing Department
Nexus Insurance Brokers
Total years of experience :16 years, 6 Months
- Approve inserted customer and account data from the data operation team including text based and numerical information from source documents within time limits
- Verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Responsible for assuring that output from the software development process includes adequate identification and interpretation of product requirements, such as traceability requirements, test requirements, and usability, etc.
- Perform functional specification review and test.
- Perform business requirements review and verification.
- Gathering data and research for developing plan for the system
- Preparing the System Requirement Specification 'SRS', Functional Requirement Specification 'FRS' and Documentation
- Testing and checking bugs/errors
- Manage the development cycle through the UAT phase
- Ensure the system is error free, and operating perfectly as per the standard KPIs
- Implement the system at the client’s premises, and manage the Go Live phase
- Conduct product training for the system users' (End User Training and Preparing material) based on the project status and upon each update on the system in all UAE schools
- Ensure the client receives the assistance needed to implement the system and make sure our clients are satisfied by responding to their queries and questions.
- Customer support through calling center service or even live support by helping the clients at their premises
- Planning Backup/Restoration Strategy, Planning and scheduling Backups, taking Logical Backups (with Export / Import utilities)
- Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules
- Track the progress and quality of work being performed by design disciplines/trades
- Directing, organizing and controlling project activities
- Schedule and prepare meetings between the company and the client, business and development team
Main project are:
- SIS (Student Information System) that has been executed across all public schools that undergo the Ministry of Education’s responsibilities over 200 schools across UAE.
- PMS (Performance Management System) that has been planned for Dubai Economic Department to be run later across all Dubai Municipality’s units and departments.
- Follow up the HR software operation process and visit the company’s clients to ensure their satisfaction and full understanding of the system.
- Train customers on the company’s software and provide the required consultation and any related service including technical support.
- Define all system installation requirements including the needed data, the logical processes, the required hardware, the operating environment and any interfaces with other systems.
- Monitor the system performance and ensure that it is error-free.
- Prepare and develop the work plan procedures including all steps required for client’s implementation process such as installation, training and follow up of MenaItech software.
- Maintain and document customers’ profiles.
- Follow up customer's software versions and provide version control after the completion of the operation process.
Main project is:
- HRMS (Human Resources Management System) that has been implemented and installed at Hikma Pharmaceuticals PLC.
Main project is:
- Training and supervising call center agents on Fly Dubai account.
Quality assurance for electronic cheques, through ECC (Electronic Cheque Clearing System)