SeniorTerritory Manager
Bloovo
Total years of experience :13 years, 1 Months
Excel at building and maintaining a client base within Eastern Province & Bahrain.
• Direct all Sales, Marketing, and Client Relations activities.
• Research and identify prospective clients using professional networks, LinkedIn, Social Media, web
searching, and other networking tools.
• Utilize strong and effective communication skills to qualify leads through cold calling and emailing.
• Strengthen customer relationships; responsible for building territory through applying account
management generating cross-selling and upselling in addition to new businesses.
• Assess customer needs in order to offer appropriate solutions, navigate negotiations, and close
accounts; upsell and cross-sell to customers with knowledge of full needs assessment.
• Maintains a current knowledge of market activities including competitive products, pricing and policies,
new technology, product specifications, and possible new products.
• Communicate with clients to maximize the retention of existing clients; deliver superior customer
experience by addressing customer concerns and demonstrating empathy
• Collaborated on developing two new and innovative products to drive business development and sales.
• Recognized with having achieved 212% of quarter Target within 69 days.
• Originated effective Customer Relations objectives and KPIs, and directed Customer Relations team
performance.
• Assessed and offered improvements for customer experience initiatives.
• Augmented customer service procedures, policies, and standards.
• Fielded customer complaints and resolutions, as well as any major incidents.
• Educated staff on delivering a consistently high standard of customer service.
Operations Management
• Enacted frequent analysis and report generation in order to recommend improvements.
• Facilitated mentoring, coaching, and development of the team, recognizing strengths and weaknesses,
as well as building out performance improvement plans.
• Conceptualized operations processes, and helped to implement, enforce, and evaluate policies and
procedures.
• Handled all operations issues and processes, including ongoing performance management, appraisal
processes, and development planning.
• Guided day-to-day operations, in addition to short and long-term planning for the corporate division.
• Aided development of strategic plans, and implemented and managed operational plans.
• Enhanced operations processes and promoted the quality of services provided to customers.
Sales Management
• Established sales objectives, including forecasting and developing annual sales plans and budgets.
• Drove recruiting, interviewing, training, and onboarding efforts in association with new sales
representatives.
• Researched customer needs and requirements, and introduced new ideas and strategies to generate
sales.
• Conceived and implemented strategies to bring in new business.
• Accountable for controlling, developing, and motivating the sales force to develop skills that ensured a
high professional standard was achieved, and that monthly sales targets and KPI targets were met.
Overseas Recruitment Management
• Assumed responsibility for establishing recruitment objectives and KPIs.
• Initiated market best practices in recruitment and staffing.
• Fostered and maintained quality relationships with the customers and external recruitment agencies.
• Minimized the costs associated with the recruitment process.
• Supervised the overseas recruiting team, and reported on its performance, in addition to the
performance of overseas agencies.
• Headed the successful, on-time completion of recruitment projects for over 1000 workers.
Customer Relations Management
• Achieved customer relations objectives and KPIs.
• Oversaw the performance of the Customer Relations team, and evaluated and improved the customer
experience.
• Provided vital improvements to customer service procedures, policies and standards.
• Handled customer complaints, as well as any major incidents.
• Trained staff members in the delivery of high customer service standards.
Additional Achievements
• Monitored Implementation of ERP System
• Developed and led an Hourly Cleaning Service Project.
• Piloted the Emdad-HR Call Center Project.
1- Assisting COO & Overseeing daily operations for five organizations in different industries:
(Central Kitchen Equipment’s, Oil & Gas, Electromechanical contracting, F&B & Real Estate).
2- Preparing HR Plans & Maintains office staff by recruiting, selecting, orienting, and training employees.
3- Developing Performance Evaluation System, managing performance and disciplining staff.
4- Developing Total rewards Packages aligned with organizational strategy and goals.
5- Preparing Job Descriptions, Analysis & Classifications.& Conducting surveys to engage employees
6- Preparing, updating, and recommending HR policies and procedures.
7- Maintains historical HR records by designing a filing and retrieval system.
8- Maintains office efficiency by planning and implementing office systems.
9- Completes operational requirements by scheduling and assigning employees; following up on work results.
10- Contributes to team effort by accomplishing related results as needed.
1- Follow-up with Sales executives and customers.
2- Agreements with new customers.
3- Reporting to GM
4- Increase the proportion of sales.
5- Develop plans for marketing and implementation of these plans.
6- Understanding market and customers needs .
7- Responsible for customer satisfaction program.
1- Agreements with new customers.
2-Increase the proportion of sales.
3- Implementing Sales Plans
4- Understanding market and customers needs.
5- Reporting to Direct Manager.
• I led my group Searching B.Sc. Thesis and I’ve got 92 % The Highest on 2009 class. • I Co-founded The Academic Committee of Business Administration Department. • I Organized and Supervised More than 25 Reviewing Lectures In Many Subjects. • I Organized Many Academic, non-Academic and voluntary Activities.
