Digital Banking Manager / Digital Lab Manager
Bank Of Jordan
Total years of experience :19 years, 10 Months
● Define roadmaps and provide strategic direction based on client needs, clients behavior, industry
standards, competition and regulatory changes.
● Define business requirements for digital channel enhancements.
● Plan rollout strategies of new features and functionalities.
● Present ideas and information in a simple, concise, and unambiguous manner to key stakeholders.
● Improve product penetration and/or usage through both technical and non-technical means.
● Coordinate and supervise the marketing activities for e-channels/digital channels.
● Monitor & review the performance of services available on e-channels/digital channels to identify
weakness and areas of development by analyzing client usage data, client experience impacts, etc... and
update product backlog of enhancements and improvements needed.
● Understand the client experience across platforms, make recommendations for consistency where
appropriate and explain why differences are necessary between channels.
● Work with UX team to analyze and develop design concepts for improved client experience.
● Lead discussions & proactively collaborate with cross-functional team members in fraud, risk, legal,
information security, customer service, operations, marketing, etc..
● Work collaboratively with IT development teams and vendors to implement channel’s improvements.
● Manage and oversee the bank's special projects and tasks under the direction of senior management.
● Aid senior management and executive officers in budget preparation and control, ROI studies and analysis, records control, and special management studies.
● Manage project budget and financials.
● Create project plan and track to key milestone dates associated with targeted implementation window.
● Manage project communications, risks, issues, actions/deliverables & status reporting to all stakeholders.
● Partner with the business teams to identify operational risks and ensure overall operational readiness prior to launch; develop operational readiness playbook to facilitate “Go/No Go” meetings.
● Identify opportunities to automate processes, focus on driving efficiency and improvements in controls.
● Identify and help implement continuous process enhancements/improvements.
● Partner with technology teams to define approach for build phase; maintain master plan and dates for the build phase from start of build to completion, supervise the testing and business acceptance testing.
● Ensure compliance with CBJ laws and regulations, information security policies and BoJ internal regulations.
● Collect and store all required compliance artifacts for the project across the project life cycle.
● Identified opportunities to develop and market new products, programs and services.
● Built products from existing ideas, and helped develop new ideas based on international standards and
best practices.
● Managed government e-services project
● Managed product planning and applications design to ensure the product is differentiated from
competitors’.
● Built and maintained product roadmap.
● Managed the entire product line life cycle from strategic planning to tactical activities.
● Communicated product/ project status with higher management, sponsors and key stakeholders.
● Managed all phases of project quality including planning, testing activities, and acceptance testing
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including product verification.
● Led and managed projects deployment and customization
● Applied procedures, regulations, and policies related to areas of specialized expertise.
● Analyzed potential partner relationships for the company’s various products.
● Coached, trained, mentored staff and provided professional development guidance.
● Managed resources in terms of maintaining the correct number of staff.
● Enforced the company’s methodology and managed the involved teams (QA, TW, PSD and Project
Managers
Liaised with clients and maintained their needs and requirements in system design.
● Planned projects and design applications.
● Tracked project milestones and synced project plans to meet the business need.
● Recommended technology strategies, policies, and procedures.
● Managed all phases of software development life cycle, from requirements gathering through testing and system implementation, including project management processes.
● Provided timely communication of project status, issues and risks to schedule, cost and quality.
● Designed, verified application results, and delivered solutions.
● Managed internal and external resources based on availability as required.
● Managed and planned development resources.
● Owned the development lifecycle and responsible for managing technical risks throughout the project.
● Set technology strategies, policies, and procedures and utilized latest technology for system design and implementation.
● Participated in implementing the technical infrastructure.
BSc in Computer Science
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