yedhu vijayan

• Co ordination with external and internal functions to make sure the technology works properly
• Planning and Budgeting the IT infrastructure accros the region.
• Evaluating existing technology to determine whether it can be improved upon or replaced entirely
• Identifying new technologies that could improve operations or products and introducing them into the workplace
• Interviewing candidates for IT positions within the company and hiring qualified applicants
• Planning upgrades to computer hardware or software applications in order to improve eficiency or solve problems with existing systems
• Developing, and implementing new IT procedures in the field and reviewing and enhancing existing procedures
• Develop and manage work breakdown structure (WBS) of information technology projects
• Design and develop implement and co ordinate system policies and procedures
• Oversees all help desk activities at the regional level

 Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
 Implements network security at the regional level
 Oversees the administration and maintenance of the companys infrastructure, and directs more junior Innovators when necessary.
 Manages and develops upgrades to the companys telephone system at the regional level.
 Oversees all telephone changes, including routing for seating assignments.
 Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.
 Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
 Project Planing and development
 Budjeting for the IT infrastructure
 Oversees all help desk activities at the regional level.
 Responds to escalated help desk issues.
 Builds and maintains vendor relationships and manages the purchase of hardware and software products.
 Manages the purchasing of all software, hardware and other IT supplies at the regional level.
 Ensures that company assets are maintained responsibly.

 Completed installation of SAP ERP across all the regions
 Migration of exchange server to cloud.
 Ensure completion of projects in a timely manner and within the budget limits.
 Manage official correspondence and interact with contractors and project executors.
 Evaluate, assets and improvise chain of command and protocol to ensure smooth execution of the project.
 Ensure compliance of the project with the established standards and procedures of the company.
 Maintain and update project related databases in a timely manner.
 Maintain and manage inventories.
 Enforce work standards in with the best practices, standards and procedures of the company.
 configuring computer hardware operating systems and applications;
 monitoring and maintaining computer systems and networks;
 talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
 supporting the roll-out of new applications;
 setting up new users accounts and profiles and dealing with password issues;
 responding within agreed time limits to call-outs;
 working continuously on a task until completion (or referral to third parties, if appropriate);
 prioritising and managing many open cases at one time;
 rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
 testing and evaluating new technology;

• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specications, schedules, funding, and stafing
• Ensure security and back up of systems Identify problematic areas and implement strategic solution in time
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost efectiveness
• Responds to escalated help desk issues Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes Preserve assets, information security and control structures
• Responds to escalated help desk issues .
• Infrastructure Management Micros
• SAP B1 installations
• Netwrok Infrastructure planning.

• Coordinated with systems partners to nalize designs and conrm requirements
• Configured hardware, devices and software to set up new workstations for employees
• Aligned ofice departments and increased interdepartmental communication and data sharing
• Removed and replaced malfunctioning components to correct hardware problems Completed installation of SAP ERP across all the regions
• Completed MICROS upgradation for all the middle east region
• Migration of exchange server to cloud
• Ensure completion of projects in a timely manner and within the budget limits
• Manage oficial correspondence and interact with contractors and project executors Evaluate, assets and improvise chain of command and protocol to ensure smooth execution of the project
• Ensure compliance of the project with the established standards and procedures of the company
• Maintain and update project related databases in a timely manner
• Maintain and manage inventories
• Enforce work standards in with the best practices, standards and procedures of the company Conguring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Testing and evaluating new technology;

• Escalation of developmental issues to development team
• Installed and congures Windows XP, Windows 2000, windows 2008, professional and FTP database servers and proxy servers
• Planned, scheduled and executed all the stages of IT projects in the retail stores
• Installed and congured user settings and application maintenance based on user requirements
• Worked with routers, hub and switch and troubleshooting hardware on need basis To create and implement standards and guidelines for operations
• Monitored servers, all applications and services (FTP, Mail) continuously
• Performed preventive maintenance on servers regularly
• To support daily operations and help development team to resolve issues
• To provide functionality and technical support to the MICROS and
• FMC application system with the objective of ensuring user requests on MICROS functionalities are serviced on time and that a high level of data integrity is maintained at all times
• To plan and implement of various new softwares also to budget the cost incurred in it
• To prepare Functional specs, test cycles and test cases To test the standard oracle and custom solutions Application and maintenance of software to all retail divisions Trouble shooting and testing
• Provides direct support to users, including troubleshooting complex problems to ensure 100% uptime

I To create and implement standards and guidelines for operations.
 To support daily operations and help development team to resolve issues
 To provide functionality and technical support to the MICROS and FMC application system with the objective of ensuring user requests on MICROS functionalities are serviced on time and that a high level of data integrity is maintained at all times.
 To plan and implement of various new software’s also to budget the cost incurred in it.
 To prepare Functional specs, test cycles and test cases
 To test the standard oracle and custom solutions Application and maintenance of software to all retail divisions Trouble shooting and testing.
 Escalation of developmental issues to development team

Resposible for Hnadling Micros and Material control Systems
Conducting Testing on diffrent security patches in Micros and Material Control System
Resposible in propviding support for the third party clients

 Responsible for conducting quality assurance testing of Micros systems
 Handle responsibilities of developing training materials to guide Installers Perform the tasks of providing quality products by gathering the requirements of Retail Industries
 Application, Installation, Maintenance, training and support for Micros systems all across the region
 Responsible for all in-bound sales inquiries and outbound calls to warm prospects
 Provide technical expertise to architect or assist in architecting Point of Sale Solutions for business owners and operators.
 Develop proposals for new systems, software, technical support and supplies
 Act as the focal point for external inquiries from customers and resellers pertaining to product/service related questions.
 Monitor and follow up on all email and web sales leads.
 Provide technical descriptions, discussions, and comparisons so customer understands clearly what our solutions have to offer.