يحيى الشبراويشي

•Searching for new potential leads.
•Reaching clients and invites them to our showrooms and factories of productions.
•Providing company profile and raising their interest of our products.
•Allocating exact sites and noting full site measurements.
•Creating Full Quotation.
•Builds business by identifying and selling prospects; maintaining relationships with clients.
•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Prepares reports by collecting, analyzing, and summarizing information.
•Maintains quality service by establishing and enforcing organization standards.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
•Contributes to team effort by accomplishing related results as needed.

•Answering calls from all Middle East countries in both languages Arabic and English.
•Greeting the customers and assuring them will the issue solution.
•Taking the ownership for their cases and attempting to solve all their issues regarding any technical aspects.
•Searching and sharing articles for the issue resolution.
•Guiding customers with the right and perfectly safe and secure ways to solve their issues.
•Raising tickets for software developers for any new issue.
•Creating follow ups calls to maintain delivering the best customer experience.
•Handling communications between other servicing stores.
•Maintaining the excellent relationship between the customer and the other service centers to ensure the best service quality and the image of the company.
•Handling escalations from customers regarding technical queries and ensuring the solution with the fastest and easier way.

•Train, coach and mentor staff in best practices and program quality expectations.
•Train and prepare training center coordinators and staff to mentor and teach new staff
shadowing at their sites.
•Train pre-service and policy and procedure to new staff.
•Ensure leadership staff are trained in and comply with program objectives, performance
standards, and policies.
•Perform site observation and evaluations.
•Monitor and evaluate a program’s overall success in implementing Clayton Youth
Enrichment programming and social and emotional learning components.
•Evaluate and categorize sites in terms of quality and effectiveness to assign corrective
action plans.
•Identify operational issues and suggest possible improvements.
•Provide learning and coaching opportunities to program teams, and work with supervisors
to take corrective action if necessary.

•Achieving targeted list for overdue customer
•Making outbound calls
•Discussing the situation with the client and reaching middle ground point.
•Collecting overdue payment and reactivating service back on again.
•Up selling the product at the end of the call and achieving the monthly target.

•Work closely with project manager planning projects and preparing documents.
•Prepare financial and progress reports and communicate information about these to relevant staff.
•Communicate requirements to relevant departments and employees to keep progress on track.
•Research vendors for pricing, equipment availability and staffing.
•Create and track purchase orders submissions and complete project close-out manuals.
•Create and sustain good working relationships with internal and external partners.
•Generate new clients over the phone and in-person by understanding customer needs and providing appropriate solutions.
•Assess all products and service deliverables for accuracy, quality and timeliness.
•Conduct and document weekly status review for upper management.
•Responsible for daily operations including facilities management, creating purchase orders, maintaining inventory database, and overseeing accounts payable.
•Proactively explore opportunities to meet demands of clientele to provide highest level of customer service and quality on time and on budget.