YAHIA NASSAR

1. Administrative Supervision:
• Oversee HR administrative procedures and ensure adherence to work policies within the Authority.
2. HR Policy Guidance:
• Provide advice and guidance to employees on various HR policies and processes.
3. Regulatory Compliance:
• Establish workflow systems and regulations that align with legal and regulatory requirements.
4. Training Program Management:
• Develop and oversee the implementation of training plans to enhance employees' skills and knowledge.
5. Training Needs Assessment:
• Collaborate with department heads to identify training needs and create customized training plans.
6. Performance Evaluation and Improvement:
• Develop and implement programs to evaluate institutional performance, ensuring alignment with organizational objectives. Identify performance gaps and collaborate with employees to develop improvement plans.
7. Performance Management Systems:
• Assist in developing and implementing performance management systems within the Authority.
8. Support for Supervisors and Managers:
• Provide guidance and support to supervisors and managers in conducting performance evaluations and addressing performance issues.

1. Operation Management:
• Handling operational activities, resources, equipment, and information for the Investment Map administration.
• MS SharePoint: Using MS SharePoint to maintain and develop a database of investment opportunities on the Investment Map site.
2. Quality Control (QC):
• Ensuring quality control for Investment Map data.
• Verifying the quality of descriptive and geographic data for all investment opportunities.
3. CRM System:
• Providing technical support for the CRM System.
• Distributing investor requests for investment opportunities through the CRM System.
• Training employees on using the CRM System and responding to inquiries.
4. Account Management:
• Managing accounts for promoting investment opportunities at the Ministry of Tourism and Antiquities.
5. Stakeholder Engagement:
• Conducting meetings with stakeholders to identify investment opportunities.
• Conducting site visits to gather complete data for investment opportunities.
• Meeting with investors to showcase the Investment Map and available opportunities.
6. Data Management:
• Managing private coordinates related to investment opportunities to ensure high-quality outputs.
• Maintaining backups of investment opportunity data for historical continuity.
7. Training and Support:
• Running training seminars for employees and state authorities on using the Investment Map website and booking opportunities online.
• Implementing training courses for Investment Map members on introducing investment opportunities and fixing related issues.
• Supporting training initiatives for jurisdiction and participating in opening accounts for state authorities.
8. Public Relations:
• Supporting the Investment Map by explaining its features to investors and addressing inquiries.

1. Administrative Reform and Organizational Development:
• Participating in proposing administrative reform plans.
• Collaborating with the Central Agency for Organization and Administration to develop the Ministry of Investment's organizational structure.
2. Human Resources Development:
• Recommending programs and training courses to enhance human resources development.
• Improving work methods and increasing performance rates.
3. Employee Qualification and Preparation:
• Contributing to the qualification and preparation of employees.
• Using surveys to gather employee feedback and insights.
4. Action Planning:
• Developing action plans (annual, semi-annual, monthly) to outline activities for subordinates.
• Ensuring activities align with achieving organizational goals.

1. Development of HR Policies and Procedures:
• Prepared the company's HR manual and policies for implementation.
• Developed work procedures for employment and training in compliance with Saudi Labor Law.
2. HR Administration and Compliance:
• Maintained staff records and supervised HR personnel.
• Handled matters with government authorities such as the Labor Office and Immigration.
• Ensured compliance with laws, regulations, internal policies, and legal standards.
3. Employee Contracts and Administration:
• Prepared employment contracts and managed end-of-service liquidations.
• Selected, developed, and evaluated employees for effective job placement.
4. Recruitment and Immigration Coordination:
• Coordinated with employment agencies for interviews with foreign workers.
• Managed residencies and facilitated renewals of Iqamas, passports, and driving licenses through the Muqeem website.
5. Employee Relations and Dispute Resolution:
• Addressed employee grievances, resolved disputes, and investigated incidents or violations.
• Implemented disciplinary actions, when necessary, in compliance with the Settlement and Dispute Authority.

1. Human Capital Management:
• Provide advice on best practices in human capital management.
2. Integration of HR Processes:
• Assist companies in strategically integrating effective HR processes, programs, and practices into daily operations.
3. Internal Reviews and Audits:
• Conduct internal reviews and audits of HR practices.
4. Employee Surveys and Job Matching:
• Deliver surveys to employees and facilitate matching of job seekers to employers.
5. Compliance and Policy Adherence:
• Ensure that business practices comply with human resource policies and labor laws.
6. Consultation and Guidance:
• Provide consultation and guidance to senior management and organizational partners on HR policies, procedures, programs, and application of government laws and regulations.
7. Workforce Retention Programs:
• Participate in the design, development, and implementation of innovative workforce retention programs.

1. Training Department Oversight:
• Responsible for managing the training department, including planning, organizing, and overseeing training activities.
2. Internal Auditor for Quality Systems:
• Conduct internal audits to assess and ensure compliance with quality systems, aiming to prepare and maintain courses for ISO certification.
3. Training Development and Delivery:
• Develop and conduct training courses, workshops, and seminars for companies, focusing on enhancing employee skills and knowledge.
4. Recruitment Support:
• Maintain a pool of qualified applicants and refer suitable candidates to the recruitment departments as needed.
5. Organizational Structure Review:
• Coordinate with executive departments to review the organizational structure, providing recommendations on optimizing work tasks and responsibilities.
6. Business and Performance Review:
• Perform detailed reviews of business operations and performance tasks, offering insights and recommendations for improvement to companies.

1. Work Procedures Development:
• Write and develop work procedures for recruiting and training processes.
2. Work Planning:
• Develop annual, semiannual, and monthly work plans to outline activities for subordinates to achieve organizational objectives.
3. Recruitment Management:
• Receive employment requests from line managers and analyze them according to the manpower plan.
• Conduct initial interviews with applicants to create shortlists for line managers.
4. Training and Development:
• Prepare Training Needs Analysis (TNA) to identify training needs and develop training plans under the supervision of the HR Manager.
• Evaluate training service providers and select appropriate training programs.
• Coordinate with training centers to facilitate reservation processes for employees

1. Training Coordination:
• Coordinate with internal trainers or service providers and department heads to schedule training programs according to the training plan.
• Notify trainees well in advance of training dates and manage attendance and commitment tracking.
• Prepare training evaluation reports post-training.
2. Training Records Management:
• Maintain and update training records for all employees.
3. Recruitment Coordination:
• Receive CVs from applicants and update the applicant database.
• Coordinate with candidates regarding test and interview schedules.
• Conduct necessary tests (Computer & Language) and prepare scoring forms.
• Coordinate with interviewers to gather feedback after each interview.
• Liaise with personnel affairs to arrange medical check-ups for candidates.

1. Director of the Credit Facilities Department
• Developing credit policies and procedures.
• Managing credit risk and ensuring compliance with lending regulations.
• Overseeing loan issuance and repayment strategies.
• Supervising teams responsible for loan servicing and customer relations.
2. First Assistant Director of the General Tax Department
• Assisting in the design and enforcement of tax policies.
• Supervising the preparation and filing of tax reports.
• Coordinating audits and tax compliance activities.
• Handling taxpayer queries and disputes.
3. First Assistant Director of Administration for the Department of Internal and External Establishment
• Overseeing administrative functions and resource management.
• Coordinating internal and external communications.
• Supporting policy implementation and execution across departments.
• Ensuring effective staff management and operational efficiency.
4. Second Assistant Director of Licensing and Insurance Department
• Assisting in the formulation of licensing and insurance policies.
• Overseeing the processing of licenses and insurance claims.
• Ensuring compliance with legal and industry standards.
• Supporting the Director in managing insurance and licensing-related risk.

1. Customer Acquisition and Business Development:
• Actively identify and approach potential customers to promote and sell credit card and loan products, thereby creating new business opportunities.
2. Product Information and Negotiation:
• Provide detailed information on the features, benefits, and terms of the bank's products. Negotiate terms and conditions between the bank and the customer to ensure mutual satisfaction.
3. Sales Targets and Policy Adherence:
• Meet and strive to exceed sales targets set by management. Stay updated with the bank's policies to ensure compliance and maintain consistency in client interactions.
4. Relationship Management:
• Expand business by nurturing and maintaining relationships with potential and existing customers, ensuring a high level of customer satisfaction and loyalty.