Yehia Shirbini

• Projects initiating, executing, controlling, monitoring, and closing.
• Providing leadership during major applications and systems outage.
• Resource management including reviews and performance plans.
• Responsible for keeping operations and critical applications up 24x7
• Oversee the daily operations of all servers system including the database, the networks, capacity planning, the system and network configuration, the network design,
• Ensure Change Management procedures are strictly adhered to.
• Technical lead for VMware, storage, and other infrastructure activities.
• Assist with the technical design, core infrastructure upgrades, expansion, and technology shifts.
• Working with various vendors to design, configure new systems, like Cisco, EMC, and Microsoft.
• Working with the Information security team to plan, implement, and manage security policies and any related security concerns and issues.
• Assist other IT staff across all data centers with projects related to infrastructure
• Build relationships with all delivery teams to ensure client expectations are met
• As required and determined by workload assist in hiring, and maintaining appropriate staffing levels to meet the IT department objectives
• Meeting on a regular basis with various vendors to discuss license maintenance agreements to minimize costs and increase efficiency
• Putting training and career development plan for the IT team.
• Performing weekly team scrum with different teams to discuss projects, day to day tasks, current, and challenges
• Maintain accurate inventory of technology hardware, software licensing and managing yearly license TrueUp with various vendors.
• Meet with other team managers to discuss future projects, requirements, costs, and timeline.
• Responsible for creating annual 7 million dollars IT budget

Accomplishments
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• The challenge with random downtime incidents, different support teams, and unknown issues, action with proactive monitoring, and implementing preventive maintenance for the production system, build system matrix and found a better way to collaborate with different teams.
The result I was able to minimize downtime and increase company revenues by keeping the system up 24/7.
• The challenge with the new location of the new Datacenter was a smaller size with less number of racks. Due to the business nature and online transaction, the business allowed very short downtime. The action was consolidating and virtualized 60% of the physical servers, evaluate all online servers and identify which one still needed and which one to decommission, working in both old and the new locations, and move some services temporary to different data center, the result we were able to minimize the operation outage and accomplish smooth transition to the new location.
• The challenge was we inherited a massive number of licenses and big cost of annual support contracts. I reviewed all the company licenses, support agreements, and identifying what we need, and what not. Working with the different team members and managers to identify what kind of support and licenses still needed, the result, I was able to save about 50% of the annual license cost and enhance the support efficiency

• Leading and managing projects and Steady state teams in Calgary, Alberta.
• Implement and finalize assigned projects
• Day to day problems, and system performance
• VMware capacity planning, performance, implementation, and troubleshooting.
• Organize workflow with servers, storage, and the network team
• EMC design, capacity planning, administration, monitoring, and troubleshooting
• Lead Calgary team, remote teams in Canada wide, and India team.
• Providing 3rd tier support for Suncor Energy, ATB financial, and Petro-Canada
• Disaster recovery planning, implementation, and semi-annual testing.
• Following best practice to fit each client needs.
• Create and maintain all the supported documentation for the new projects and “How To” documentation
• Building new servers and blades (IBM - HP) for new and upgrade projects
• Review with the backup and support team the TSM daily and weekly backups to make sure all backups were completed successfully.
• Apply security standards and best practices for windows and VMware environments and other network appliances
• Reimage servers, hardware refresh and decommission servers

Accomplishments
==============• Provide leadership and technical advice when Shaw communication data center had an electrical fire. That was one of the main datacenters hosting services for ATB financial and Alberta Health Services. The fire caused an outage in network and core services, challenging with not allowing the IT team to enter the building for 2 days until the fire department clear, secure the building. With the system core had to be up as soon as possible, we were able to apply the DR plan, prioritized what system had to come up first, working with different teams and expertise, we were able to recover the main core systems in 3 days. We continued to work in system recovery for almost a month until we brought all systems, and applications up and running

• Provide technical guidance and solutions for the development, enhancement, and operation of the network, servers that is reliable, scalable, available, and robust, while meeting the standards set by the IT organization.
• Provide deep technical skills for implementing, enhancing, operating and troubleshooting VMware.
• Provides technical research and advice for new technologies and service enhancements
• Investigate, propose and develop innovative solutions to enhance Infrastructure operations and capabilities.
• Oversee operations by adhering to all change management processes and documentation requirements.
• Leads systems maintenance and server upgrades
• Oversee day-to-day operations of network and server services, technical problems, and escalations from other support groups

• Day to day Maintaining, monitoring, and support Microsoft Windows 2003 servers
• Design and support AD to reflect the business needs
• AD maintenance, user accounts, computer accounts, using active directory maintenance tools to clean up users and computers accounts, and scripting,
• Monitor backups, and tracking any errors or failed backups
• Group policy implementation, and troubleshooting.
• Configuring & Maintaining DNS and DHCP servers.
• Planning, implementing, maintaining, and troubleshooting Exchange Server 2003.
• VMware implementation, design, maintenance, and troubleshooting.
• Install, maintain, troubleshoot, and backup SQL 2000, and 2005 server.
• Update hardware firmware for Dell, HP servers, and blades.
• Maintaining system security following the company standard
• Build, install, and configuration servers (HP Blade C 7000, Dell servers)
• Monitoring Servers, Routers, Switches, and Storage appliances to make sure they are fully function and free of errors
• Citrix 4.0 and 4.5 implementation, and administration.
• Support, monitor and analyzing VPN sites to make sure remote sites are connected and response to any connectivity issue or slow link.
• Implementing, maintain, and upgrade VMware hosts and vCenter.
• Virtualized, and consolidate servers including applications servers, Database server, Blackberry, Payroll server, Anti-Virus server, and web servers
• Configure, and maintain NetApp filers.
• Blackberry enterprise server administration
• Managing backup application, data recovery, and tape rotation
• Maintain, Organize, and update infrastructure documentation
• Project planning, design, and implementation of new systems
• DR planning and implementation.
• On call monthly rotation as tier 2 and 3 support

• Responsible for the quality and integrity of Problem Management operations
• Reviews Problem investigations
• Where necessary, coordinates Problem Resolution activities across multiple teams
• Primary point-of-contact for IS staff on the Problem Management process
• Design and develop technical solutions and documentation for projects employing complex technologies and infrastructure
• Determine potential vendors to be considered for providing the solution
• Evaluate short list of vendors based on documented criteria
• Prepare plan for next phase of project
• Provide troubleshooting and optimization for technical challenges within several infrastructure areas
• Coordinates Major Problem Reviews including preparation and distribution of associated reports.

• Work with the pre-sales with customers to find what solution will fit for them
• Server Build, configuration, and maintenance
• System installation, administration, and troubleshooting including (windows 2000, 2003, Small business server and windows XP)
• Exchange 2000, 2003 planning, implementation, administration and troubleshooting.
• Anti-virus (Symantec, MacAfee, Trend Micro ScanMail, OfficeScan, NOD32) installation and updating.
• Backup and restore administration and disaster recovery planning.
• Experience with backup software (backup exec, backup live state Recovery, NetBackup ) and backup robotic library.
• System hardening and security, this including servers, workstations, and other system appliances
• Active directory design and implantation
• User creation, user permission, delegation, OUs, Groups, Group Policy, Remote installation, Scripting and maintenance)
• DNS and DHCP configuration and implementation.
• System and network support on site and support remote clients
• Configure client and remote sites VPN for Cisco, SonicWall and Symantec gateway.
• Regular maintenance for the client’s servers, workstations, and laptops.
• Implementing and configure VPN between sites and Client VPN for example (Symantec Firewall, SonicWall gateway, and Linksys)
• System and hardware upgrade and migration.
• Testing updates in VMware testing lab
• Train clients and simplify complex technical issues to minimize help desk load.
• Improve help desk quality by finding new methods and new technologies.
• Infrastructure documentation.
• Planning and implementing maintenance plans.

• Maintaining servers and workstations.
• Improving traffic flow, reliability, redundancy, and performance for campus LANs, routed and switched WANs, and remote access networks.
• Administration of Exchange 2000, 2003 including installation, upgrading and troubleshooting.
• Creating mailbox, public folders and maintain company’s mail system.
• Active directory planning, implementing, and administration.
• Group policy implementation including access roles, security policies, software update, and deployment.
• Implementing VPN for remote users and between sites.
• System backup and disaster recovery.
• Troubleshooting CISCO routers and switches.
• Troubleshooting and problem solving for departments and users.
• Periodic reports of problems, security issues and network developments.
• Providing courses and training for employees, such as Networking essentials, TCP/IP, Windows 2000 and MS office advanced level and train them for custom application developed in Dubai Municipality.
• Member of the E-government evaluation committee to evaluate the proposals submitted (eg PriceWaterHouse co.) and to submit feasibility reports.