Yeldo Pullungal Varghese

As Program Director, managed the business of the
Process Manufacturing Unit of Birlasoft.
• Understood requirements of new/existing clients
and the business drivers
• Worked with practices and put together winning
solutions
• Worked with Sales and Account teams to notify
them on starting the project.
• Worked with Competencies and built solutions
and frameworks to address needs of customer
• Reviewed Risks, Assumptions, Dependencies and
Engagement margins prior to submission
• Optimized solutions and minimized cost of TCV
by 25% before submission
• Conducted RCA and identified Ideas.
• Brainstormed Ideas to Opportunities for review
at Client Architecture
• Identified and re-used 3 Solutions and Proposals
in FY 23.
• Reviewed proposals and schedules before
submission to clients
• Converted ~5 Opportunities to Sale within
existing accounts
• Ensured legal, taxation and finance reviews of
Proposals and Contracts before submission to
clients.
• Identified and staffed Right people at right time
• Guided and Oversaw Plans, Project Kick-Off,
established framework and controls to monitor
the Progress and Acceptance for seamless
handover.
• Motivated team; Weekly Meetings, Monthly
Meetings and Quarterly Meetings
• Issue Resolution, Risk Management
• Ensured accuracy of revenue forecasting for
upto 98% on a portfolio of 200+ people across
onsite and offshore
• Maintained Utilization 95% at onsite and 92% at
offshore
• Optimized Pyramid through fresher back-fill,
process and system improvement
• Ensured Invoicing were 100% accurate with
respect to PO number and Amount
• Monitored AR and brought to attention of AR and
Account Management where AR would exceed
Payment Term

Role:
Drove digital transformation for clients in healthcare
space through Watson for Oncology (WfO) and
Genomics, a SaaS based AI solution deployed on Public
Cloud. Helped IBM to implement its mission of
improving lives of people using Technology. Led
implementation programs and client success for clients
in India and South Asia.
• Set up and established Governance Structures
and effectively monitored implementations and
client success at leadership and at program level
• Managed all Processes and Scope across all
streams including domain, application related
and infrastructure resulting in seamless delivery
and demonstrating a one-team approach
• Led and governed all Resources and Suppliers
and led delivery of successful implementations
ahead of time bringing Returns on Investment to
clients faster than anticipated
• Improved and increased CSAT and NPS to add
value to clients that helped in contract renewals
and support for new business.
• Provided Sales Support to potential new
customers explaining solution delivery approach
and answering questions they have
• Collaborated with clients by providing Marketing
Support to ensure clients, especially resellers, to
penetrate into their respective markets
• Helped clients by increasing adoption from 30
patients per month to 180 patients per month.
• Tracked License usage and reported to Clients to
ensure Clients maximize usage within agreed
terms and conditions
• Aligned client strategies with organization goals

As Engagement Manager for Philips account, led a EUR
17M portfolio of 8 complex cross-technology projects
leading a 100+ globally distributed cross functional
team and supported the clients Agile and Digital
transformation journey.
Led Competency to manage and career development and employees utilisation.

Worked with Fortune 100 healthcare clients in US -
CVS Pharmacy, Misys, Broadlane and Mckesson.
• As offshore manager
◦ Set up ODC, transitioned and ran billing/retail
apps for CVS Pharmacy in India.
• As program manager for Misys,
◦ Recovered Clearpractice programs with
revenue of $1.5M.