Joel Ventura

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage.
• Tracked key dates and deadlines and maintained specific personnel lists.
• Maintained filing system of current, prospective and future positions.
• Verified applicant references and employment details.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Compiled and produced qualified candidates for executive positions for CEO review and liaised between parties to coordinate formal, management interviews.
• Followed up with leads to explain application process and answered questions to increase interest.
• Developed lists of qualified candidates for corporate hiring managers.
• Supported management in developing and implementing personnel policies and procedures.

• Manage and update a document control system to ensure that general program administrative and individual project documents are properly recorded and maintained, requests for information are transmitted and responded to, and approvals or denial of approvals are recorded and communicated.
• Establish document logs to track the processing of specific control documents.
• Establish system and procedures to track processing of documents such as correspondence, minutes, reports, payment requests, change notices, change orders, claims, requests for information, submittals, schedules, etc.
• Implement a computerized system for document control.
• Provide a system and procedures for the baseline, revision and distribution of controlled documents.
• Manage offsite storage.
• Implement and follow Quality Assurance Program procedures and the Design Management PM/CM Manual.
• Establish and maintain the Master Document Register in cooperation with the Project team.
• Create and update workflow, while administering the project budget
• Maintain open and frequent communication with the Project Team to ensure priorities are set and expectations are clear
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
• Responded to emails and other correspondence to facilitate communication and enhance business processes. Managed the document control system and established proper retrieval and filing of documents;
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to production department.
• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Regularly assessed sales floor stock levels to replenish with back stock merchandise before depletion.
• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

• Handled customer service and technical queries, complaints, registration, billing and activation of accounts and other customer related services.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Entered customer interaction details in the system to track requests, document problems and record solutions offered.
(*awarded various certificates of recognition for customer service for delighting customer based on the survey conducted by T-Mobile United Kingdom Quality team.)

• Handled customer complaints with empathy and composure.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Entered customer interaction details in the system to track requests, document problems and record solutions offered.
*awarded certificate of recognition for obtaining a perfect score (100%) for 12 consecutive audits for three consecutive months for customer service and process audits conducted by Texas Quality Assurance team and internal quality assurance team.)

• Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
• Seized evidence for investigations, including interviews of all potentially involved parties.
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Conducted impartial investigations into complaints by employees.
• Made successful representations in behalf of the Agency in several Preliminary Investigations involving client related cases.
• Amicably settled administrative cases on employer-employee legal issues at the management level.

• Supported team of attorneys in practice of law.
• Maintained calendar and tickler system for managing partner and associate attorneys.
• Scheduled and remind appointments for attorneys.
• Filed documents with courts on behalf of attorney
• Prepared pleadings, legal documentations, made extensive research on decided cases and latest jurisprudence and investigate on assigned special cases, appeared at the Fiscals Office, labor arbiters.