customer service representative
BLOM BANK
Total years of experience :6 years, 10 Months
• Converted inquiries into sales opportunities and ensure the highest service
level throughout the process
• The drive and determination to build our reputation and expand our service
offerings to our clients
• Demonstrated negotiation, problem resolution and leadership ability
• Ensured that work is carried out and completed in a controlled, compliant,
timely and accurate manner
• Handled branch, inter-branch, and customer phone calls daily
• Performed the daily teller activities needed to meet the branch demands
• Dealt with huge amounts of cash with no discrepancy of any kind
• Covered gaps in different positions as “head teller” and “controller”
• Daily ATM machine cash-count and made sure the end results matched that of the daily reports
• Trained newly employed colleagues, introduced
them to the system, and made sure they were fit for the required position until the completion of their probation period
• Aided customers who were willing to apply for small loans to fill in the loan forms directly at our branch and followed-up with the dealing bank
• Made sure that each customer received an outstanding and professional service
• Greeted and welcomed customers with a friendly manner and ensured their
satisfaction after purchasing a product
• Handled 50+ phone calls daily
• Received a starting petty cash and handled all cash transactions with fast and accurate system executions in a crowded branch without any discrepancies
• Assured after-sales customer satisfaction by sending damaged items back to the official suppliers for maintenance or repair depending on the warranty conditions and duration
• Followed-up open pending repair cases with suppliers to constantly keep the clients updated of their cases
• Approached customers and assisted them with their needs
• Used both up-selling and cross-selling techniques to boost up store sales and achieve monthly targets and annual targets
• Promoted from “Junior sales” to “Senior sales” in a short time duration due to excellent sales numbers, dedication, and outstanding professional sales service
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