it support specialist
ABDULLAH ABDUL AZIZ FOUNDATION COMMERCIAL (AL - HAJRACIYAH )
Total years of experience :6 years, 0 Months
• Provide technical support to end-users, identifying and resolving hardware, software, and
network-related issues.
• Maintain and update systems, software, and hardware inventory.
• Support and troubleshoot printers, scanners, mobile devices, and other peripherals.
• Ensure the smooth operation of remote desktop solutions and VPN technologies.
• Executed regular system backups and recovery procedures to safeguard critical data.
• Implemented and monitored security protocols, including firewalls, antivirus software, and
intrusion detection systems.
Operating Systems installment and preparation.
• Responding to customer issues (Personally and Remotely).
• Installing new hardware (servers, printers, computer workstations, scanners, etc.).
• Designing and implementing new network solutions.
• Bosch and Hikvision CCTV System.
• Investigating faults in the network.
• Updating network equipment to the latest firmware releases.
• Wireless network handling using Cisco Wireless Controller.
• Access Control Management System (Gate Access Management) via (ZKTeco and Hikvision).
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
• Set up, managed, and troubleshooted technology systems, including Office 365, Windows
servers, and domain infrastructure.
• maintenance of computers
• Offered on-demand technical support and troubleshooting services.
• Performed full troubleshooting of PCs, laptops, and other technology devices (Software and
hardware), then provided technical solutions.