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Charles Nicolas Martinez, Resident Engineer

Charles Nicolas Martinez

Resident Engineer·Hp - Philippines

Philippines

Bachelor's degree, Computer Science And Computer Networks

Work experience

Total years of experience: 10 years, 4 months

Resident Engineer

April 2021 - December 2022

Hp - Philippines

Cebu City, Philippines

April 2021 - December 2022

Monitors System health of Data Storage and Virtual Servers, clone, migration, provision and remove VMs, snapshot, generate data using RV Tools to create list of updated inventories.
Company industry:
Data Hosting & Storage
Job role:
Information Technology

Techinical Consultant

January 2020 - March 2020

Azpired Inc.

Philippines

January 2020 - March 2020

• Create Server
• Migrate
• Upgrade
• Tokenize and test Credit Card number
• Direct contact with managers to test application including Credit Card
• Support end-users with the issue
• Repairing Internet connection
• Fix account issue using active directory
• Install server application as per company policy
• Activate and enroll mobile features for company application and compliance
Company industry:
IT Services
Job role:
Information Technology

IT Support Operations Analyst

August 2019 - December 2019

Optum Global Solutions

Philippines

August 2019 - December 2019

• Support end-users with the issue
• Repairing Internet connection
• Fix account issue using active directory
• Install application as per company policy
• Reset user account password and smartcard pin
• Activate and enroll mobile features for company application and compliance
• Submit daily reports to supervisor
Company industry:
Medical & Healthcare Equipment
Job role:
Information Technology

Service Desk Associate (SME Security)

August 2017 - August 2019

TechMahindra VCustomer

Philippines

August 2017 - August 2019

• Call and setup meeting for top managers regarding major tickets
• Collect outage tickets and endorse to top managers for meeting
• Call onsite and affected user to fix the issue
• Communicate with onsite managers to get all information for possible solutions
• Fix account issue using active directory
• Assist and guide co-workers regarding the process and troubleshooting steps
• Provide announcement for new updates and fixes including the outage tickets
• Trace IP Address and fix firewall issue
• Scan and remove malwares
• Monitor reports and call volume
• Install application per company compliance
• Submit daily reports to supervisor
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Service Desk Associate (SME Security)

August 2017 - August 2019

TechMahindra VCustomer

Philippines

August 2017 - August 2019

• Call and setup meeting for top managers regarding major tickets
• Collect outage tickets and endorse to top managers for meeting
• Call onsite and affected user to fix the issue
• Communicate with onsite managers to get all information for possible solutions
• Fix account issue using active directory
• Assist and guide co-workers regarding the process and troubleshooting steps
• Provide announcement for new updates and fixes including the outage tickets
• Trace IP Address and fix firewall issue
• Scan and remove malwares
• Monitor reports and call volume
• Install application per company compliance
• Submit daily reports to supervisor
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Remote Desktop Support Specialist

July 2015 - November 2016

Accenture - Philippines

Philippines

July 2015 - November 2016

• Remote users computer and scan then remote malwares
• Install and renew license
• Setup and troubleshoot applications and emails
• Assist user to make book for onsite support for hardware replacement and purchase
• Install Anti-Virus
• Troubleshoot network and router issues
• Set appointment to client for onsite repair
• Fix issue in registry and other in deep file issue
• Submit daily reports to supervisor
• Support user’s application program to code and decrypt applications with supporting language under the terms or service
Company industry:
IT Services
Job role:
Information Technology

Data Transaction Processor

November 2013 - March 2015

Conduent

Philippines

November 2013 - March 2015

• Incode Medical and clinical expenses in the receipt
• Review and check for financial errors inside company expenses
• Submit Final data for medical, clinical and dental information to the supervisor
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Medical, Healthcare, and Nursing

Data Entry Operator

July 2010 - July 2013

InnoData

Philippines

July 2010 - July 2013

• Transcribe data
• Convert files to HTML format
• Create data and convert to eBbooks
• Review and check for grammar and other errors inside digital data to eBooks
• Submit Final data for Uploading to Internet
Company industry:
Bookshop & Consumer Media
Job role:
Design, Creative, and Arts

Data Entry Operator

July 2010 - July 2013

InnoData

Philippines

July 2010 - July 2013

• Transcribe data
• Convert files to HTML format
• Create data and convert to eBbooks
• Review and check for grammar and other errors inside digital data to eBooks
• Submit Final data for Uploading to Internet
Company industry:
Bookshop & Consumer Media
Job role:
Design, Creative, and Arts

Education

Southern Leyte State University

April 2008

April 2008

Bachelor's degree, Computer Science And Computer Networks

Philippines

Skills

Windows Server
Intermediate
Windows Server
Intermediate
iLo DL360 Gen 10
Intermediate
iLo DL360 Gen 10
Intermediate
Load Balancers
Beginner
Load Balancers
Beginner
Office 365
Intermediate
Office 365
Intermediate
Vmware VSphere
Intermediate
Vmware VSphere
Intermediate
VMwareWorkstation
Intermediate
VMwareWorkstation
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate

Languages

English
Intermediate
Tagalog
Native Speaker

Hobbies

  • Online Gaming
    Most Valuable Player (Call of Duty) Best Chess Player Cultural Arts Winner Hip-Hip Dance Champion in Southern Leyte