Reservation executive & visa consultant
Rayna Tours LLC
Total years of experience :13 years, 8 Months
• Handling Outbound /Inbound Queries from live chat, Corporate/Travel Agents/FIT/GIT
• Making and Sending Proposals/Quotations/Rate Letters/ Invoice/Contract etc.
• Responsible for a smooth operation from visa typing till visa Issuing, handling Dubai Tours, Ticketing, Hotel booking and Dubai Packages.
• Gives the technical support for the Visa posting
• Being Focal point between Package Sales and Visa Department
• Insures that the Visa team is following up company service standards.
• Consistently and regularly correspond with implant travel coordinators and provide complete travel related services
• Insures that the team is counseling the implant travel coordinators on efficient routes, lowest available fares and providing optimum customer service excellent communication skills and good customer service skills.
• Insures that the team is getting all the necessary information for the traveler to make their bookings.
• Regularly get in touch with the service providers to ensure smooth operation
• Insure that the team is Maintaining and updating customer profiles and database.
• Insure that the team is attending the telephone calls received.
• Monitors and achieves the individual target set by the company
• Insures that the team is offering and promoting different products to the clients in aim to sell them.
• Come up with new ideas and suggestions wherever necessary in the interest of the company.
• Manage ongoing travel needs for multiple executives from various world-class organizations.
• Provide clients with a positive experience utilizing analytical and strategic skills.
• Promote the acceptance of fares, rates and suppliers that match the client's travel program policies and negotiate contracts.
• Ensure compliance with client's corporate travel policies
• Ensure compliance with company's procedures for documentation for visa
•• Every order of prescription lens & contact lens receives from outlets with generated DC.
• Check the order receipt from the showroom with software entry DC generated by showroom
• Quality checking has to be done before processing the order as per mentioned in job details like frame type, lens type, measurement and marking should be verified.
• Order processing: Place the prescription and contact lens orders with respective vendors, Enter the prescription & contact lens orders in stores package, Arrange the orders in respective trays, Receive the order from vendors, make the stock entry in stores package, Issues the lenses to workshop for fitting, Received the ready order from workshop, Prepare Dc from stores package, send orders to branches with generated DC from stores package.
• Data entry in stores package : Entry of orders receive from showroom, purchase order to vendors, receipt entries of lenses from vendors, issue to workshop for fitting, receipt of ready jobs from workshop, issue to showroom, generate DC from stores package.
• Check the mails from the branches for day delivery schedule, should be inform to the branches immediately for any breakage or delay of the delivery schedule.
• Pending order to the branches should be informed at the end of the day when it will get ready whether it is delay or breakage.
• Follow up with vendor to get ready of pending order.
• Courier order to be given with dispatch letter to the respective Client, Showrooms and POD number of the courier jobs to be mailed to the branches every day.
• Delivery the ready jobs to the branches at the end of the day with invoices.
• Mail & Telephonic communication with vendors, outlets for placing orders and updating of delay order
• Maintaining the Stock level & prepare & submit monthly report to the executive manager.
• Reports to be submitted at every month with all invoices form stores package to the executive manager.
• Conducting meeting and group discussion at every month regarding improvement in services, sales, successful collaboration with the vendors, suppliers and finding new ways to satisfy the needs of our guest and finding new methods to increase our sales.
• Come up with new ideas and suggestions wherever necessary in the interest of the company.
• Most important ingredient to achieve excellence, customer delights is undoubtedly passion, with this passion to offer the best service, strive to satisfy the needs of our customers with almost dedication.
• Diploma in Electrical & Electronics Engineering Passed in First Class With Distinction from Apollo Polytechnic College, Chennai, April 2010