Yogesh Sawant

• Led presales activities, including requirement analysis, solution design, and technical consultations
for enterprise clients.
• Conducted solution demonstrations, proof-of-concepts (PoC), and workshops to showcase
technology capabilities.
• Prepared technical proposals, RFP responses, and solution architecture documents tailored to
client needs.
• Collaborated with sales teams to align solutions with business objectives and optimize deal closure.
• Provided expert guidance on ERP, CRM, cloud, networking, servers, and enterprise software
solutions.
• Identified upsell and cross-sell opportunities by analysing client infrastructure and business
processes.

Project Management & Delivery Responsibilities:
• Managed end-to-end delivery of enterprise projects, ensuring timelines, budgets, and quality
standards were met.
• Coordinated cross-functional teams, including developers, engineers, and client IT teams for
seamless project execution.
• Oversaw system integrations, migrations, and enterprise software implementations,
including ERP and CRM solutions.
• Conducted technical audits, troubleshooting, and performance optimization for deployed
solutions.
• Delivered client training, knowledge transfer sessions, and post-implementation support to ensure
adoption and satisfaction.
• Monitored project risks, developed mitigation strategies, and maintained clear communication with
stakeholders.

• Consultative Requirement Discovery: Leading high-level stakeholder workshops to translate
business pain points into technical HLD/LLD blueprints.
• Techno-Commercial Leadership: Aligning sales objectives with technical feasibility to ensure
high-margin, scalable solution delivery.
• Architectural Governance: Overseeing the full project lifecycle, from initial Proof of Concept (PoC)
to global Go-Live deployments.
• Vendor & Team Orchestration: Managing cross-functional engineering teams and Tier-1 vendors
(Cisco, Fortinet, Microsoft, Dell) to ensure seamless integration.
• Security by Design: Architecting Zero Trust environments, incorporating Next-Gen Firewalls, IP
CCTV, and encryption protocols as core infrastructure components.
• Innovation Strategy: Future-proofing client operations by implementing Agentic AI workflows
and Hyperconverged Infrastructure (HCI).
• Strategic Design: Lead end-to-end solutioning by conducting deep-dive discovery sessions to map
business pain points to technical HLD/LLD blueprints.
• AI Transformation: Architected Agentic AI voice/chat solutions using RAG frameworks to
automate complex customer interactions within custom CRM/ERP environments.
• Infrastructure Excellence: Designed Tier 3 Data Center facilities and migrated legacy hardware
to Hyperconverged Infrastructure (HCI), reducing OpEx by 40%.
• SD-WAN & WiFi: Engineered nationwide SD-WAN networks and high-density WiFi for large-scale
hospitality and retail clients in the UAE.
• Security & Surveillance: Oversaw the deployment of integrated IP-CCTV and professional Video
Wall solutions for corporate command and control centers.
• No-Code Automation: Implemented cross-platform automations to sync data between WMS, CRM,
and communication APIs (CPaaS), eliminating manual data entry.

Presales & Technical Architecture
• Architected complex multi-site UCaaS, CCaaS, and CPaaS ecosystems, integrating tier-1 vendors
like Avaya and 3CX with robust Hybrid Cloud (Azure/AWS) and virtualization stacks.
• Architected full-stack infrastructure solutions, including compute (Servers), scalable Storage,
and core Networking. Expertly deployed and managed enterprise Wi-Fi, Cyber Security
frameworks, and Perimeter Firewalls, while implementing advanced Endpoint Protection to
ensure a hardened, resilient environment across all layers of the OSI model.
• Engineered custom software integration layers between communication platforms and core
business systems including CRM, ERP, and HRMS, automating data flows across the enterprise.

Project Management & Operations
• Governed end-to-end SDLC and Project Management for custom customer software
development, ensuring zero-critical-defect deployments through rigorous SLA frameworks.
• Implemented predictive monitoring and SLA governance, achieving a 95% client retention rate
by proactively managing infrastructure health and performance.
• Managed vendor and stakeholder relationships, integrating market-leading technology into
bespoke customer offerings to provide a single pane of glass management experience.
• Mentored high-performance engineering teams, increasing technical proposal win ratios
through hands-on coaching in solution design and technical storytelling.

IT Networking & Infrastructure Duties
• Network Design & Implementation: Engineered and deployed robust local area networks (LAN)
and wide area networks (WAN), configuring core switches (Cisco, HP, etc.) and routing protocols to
ensure seamless data flow across multi-site environments.
• Security & Firewall Management: Configured and managed enterprise-grade firewalls (Fortinet,
Palo Alto, Sophos and SonicWALL), implementing access control lists (ACLs), VPN tunnels for
secure remote access, and VLAN segmentation to enhance network security and performance.
• Physical Layer Infrastructure: Conducted technical site surveys to design structured cabling
layouts (Fiber/Cat6), oversaw the installation of rack-mounted hardware, and performed cable
certification and labelling to ensure TIA/EIA standards.
• Performance Monitoring & Auditing: Utilized network monitoring tools to track bandwidth
utilization, performed regular firmware updates, and conducted technical audits to identify and
resolve bottlenecks in the IT infrastructure.

• Design & Architecture: Engineered multi-site LAN/WAN/WLAN environments using Cisco, HP,
and Aruba to ensure 99.9% uptime.
• Cyber Security: Managed Fortinet, Palo Alto, and Sophos firewalls; implemented ACLs, VPNs,
and Endpoint Protection (EDR/XDR).
• Lifecycle Management: Led physical layer deployments (Fiber/Cat6) and proactive performance
auditing to resolve network bottlenecks.