Yohaan Dias

Interacted with customers to build relationships, address concerns, and provide solutions, ensuring a positive experience. Also,
handled inquiries, resolved issues, and gathered feedbackto improve customer satisfaction. Developed strong communication,
empathy, and problem-solving skills.
KeyAccomplishment:
Played a vital role in creating positive interactions and building lasting relationships with customers.
Actively listen to customer needs and provide tailored solutions.
Track and anlyze customer feedbackto identify areas for improvement and inform business decisions.

Developed skills to handle guest inquiries and concerns. Learned the check-in/ check-out procedures and guest interaction.
Assisted in co-ordinating conference and events.
KeyAccomplishment:
Gained comprehensive knowledge of hotel operations, including cost control, service delivery and inventory
management.
Trainee ofthe