Yomna Mohamed

*Maintain the work structure by updating job requirements and job descriptions for all positions.

*Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.

*Promoting equality and diversity as part of the culture of the organisation.

*Maintain human resource staff by recruiting, selecting, orienting, and training employees.

*Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

*Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
preparing staff handbooks.

*Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.

*Administering payroll, dealing with grievances and sometimes delivering training - including inductions for new staff

Collaborate with Operation Manager/Client for developing and implementing recruitment policies and strategies.
- Prepare recruitment paperwork.
- Create, develop and post job openings on job search websites.
- Analyze candidates CV's and cover letters.
- Contact and establish appointments with possible candidates.
- Communicate requirements and duties to prospective candidates.
- Organize and conduct the Interviews.
- Recruit, interview and recommend suitable candidates to client organizations.
- Provide support to candidates as well as to employees.
-Developing Referrals program with current employees.
- Organize and Filing candidates database.
- Ensure compliance with recruitment policies, standards and regulations.

-Train possible candidates with providing them with product knowledge, soft skills and systems.
-Creating plans for training and development process.
-Analyzing Trainees' performance and appraisals.
-Creating certificates for passed trainees.
-Coaching current employees for any updates.
-Created the company's handbook and regulations.
-Assisted in recruitment phase for offshore accounts.

-Planning and researching for new marketing methods and possible markets/prospects.
- Acting as a team leader as supportive tasks.
-Developing new scripts and pitches to be used by my team on the phone.
-Promoting Medical Services to American Seniors and disabilities by making surveys about their conditions and contacting their Doctors offices and their insurance companies'.
-Train new employees working in our team and coach them during their probation period.
-Worked as Private Insurance Developer, following up with customers and clients' paperwork.
-Worked as Customer service, handling customers and clients from USA and fulfilling their needs and requirements, answering their questions and making surveys.
-Following up with our clients and handle their complaints.
-Coordinating with upper management to apply new methods in handling all tasks within my team.