Yordanos Bayru

• Managed the full patient journey from initial consultation to post-treatment follow-up
within a specialist private hair transplant clinic.
• Handled all patient communications, including email correspondence, complaint
resolution, and formal written responses.
• Coordinated clinical schedules for FUE hair transplant procedures, PRP treatments, and
rescheduled appointments.
• Drafted and reviewed settlement agreements, refund documentation, and compliance
focused correspondence, including Trading Standards and chargeback disputes.
• Managed sensitive discussions around medical suitability and consent.
• Acted as a key liaison between patients, treating doctors, and senior management,
ensuring consistent service standards and clear communication.
• Supported the clinics compliance posture by maintaining meticulous patient records and
upholding confidentiality at all times.

• Designed and delivered interactive beekeeping and sustainability workshops for children
across multiple school settings.
• Developed age-appropriate educational content promoting environmental awareness and
hands-on learning.
• Coordinated with school staff and parents to schedule sessions and manage logistics.

• Planned and led structured educational activities for children, combining fun with
structured learning outcomes.
• Ensured safety compliance and effective use of materials throughout the programme.

• Provided personalised academic tutoring and learning support to children across multiple
subjects.
• Designed creative games and learning activities tailored to each childs needs.
• Maintained regular communication with parents on progress, milestones, and areas for
development.