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Yosra Jarraya, HR Manager

Yosra Jarraya

HR Manager·SkipCash

Qatar

Diploma, Human Resources

Work experience

Total years of experience: 17 years, 6 months

HR Manager

September 2020 - Present

SkipCash

Doha, Qatar

September 2020 - Present

Developing and implementing HR strategies and initiatives aligned with business strategy and company goals.
Promoting company culture and ensure a positive workplace where people achieve the company mission and objectives, managing company staff including recruitment activities, job description, interviews, and selection.
Onboarding newcomers, handling workplace investigations, disciplinary and termination procedures.
Handling Employee Relations, benefits & Compensations and administering the payroll activities.
Ensure legal compliance with local legislation both Qatar labour Law and Qatar Financial Centre Regulations and Rules

Company industry:
Financial Services
Job role:
Human Resources and Recruitment

Incharge recruitment & Legal Compliance

September 2009 - March 2020

Abu Issa Holding - Blue Salon

Doha, Qatar

September 2009 - March 2020

Conduct multiple interviews of potential candidates for executive positions to recruit high-calibre business leaders equipped with appropriate skillset. Strengthen productive relations with overseas recruiting agencies and deliver key documents to ensure smooth completion of employment process for global employees. Lead all facets of recruitment process, such as sourcing and selecting applications of potential candidates while maintaining adherence to policies and procedures. Execute wide range of tasks, such as verifying payroll authorisations, updating MPRF log, and processing large number of online transactions utilising Hukoomi. Ensure strict compliance with legal / regulatory standards to build a positive rapport of business.
Key Achievements:
▪ Achieved maximum compliance with residence permit renewal laws for five years and avoided penalties for breach of law.
▪ Reduced new staff hiring and on-boarding time by 30% through identifying bottlenecks and executing process improvement initiatives.
Benefit and Compensation Coordinator
Maintained up-to-date record of leaves and deliver sound guidance to employees on eligibility coverage for processing final settlement. Coordinated with insurance companies to update employee details.
Key Achievement:
▪ Managed employee benefits enrolment, revision, and termination process by adhering to company and regulatory policies.
Employee Relations Coordinator
Delivered support to HR department by processing employment contracts and drafting multiple bilingual letters in English and Arabic languages. Spearheaded the end-to-end management of visa processing while maintaining consistent engagement with concerned agencies. Organised employee orientation sessions for new hires to provide guidance on company policies and strategic goals.
Key Achievement:
▪ Conducted detailed investigations of complex employee relations issues and recommended effective solutions to foster a culture of performance excellence.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Assistant Manager

January 2008 - January 2009

Clinique Ophtalmologique de Tunis

Tunisia

January 2008 - January 2009

Updated and maintained patient files database while ensuring strict compliance with confidentiality guidelines of clinic. Performed diverse administrative tasks, such as processing large volume invoices, collecting cheques, and managing employment contracts. Prepared attendance reports to evaluate employees’ performance.
Key Achievement:
•Responded employee inquiries in courteous manner to cultivate a productive working environment and optimise employee satisfaction.
Additional experience as Sales Executive within Real Estate Co. Bourseimmo Tunisia.

Company industry:
Medical Hospital
Job role:
Accounting and Auditing

Education

ICS learn - CIPD

September 2022

September 2022

Diploma, Human Resources

United Kingdom

Diploma in People Management

Faculty of Economic Sciences and Management

June 2004

June 2004

Bachelor's degree, Marketing

Tunisia

grade Good

Skills

Staff Management

Expert

Recruitement

Expert

Labour Law

Expert

BENEFITS ADMINISTRATION

Expert

CONTRACT MANAGEMENT

Expert

HIRING

Expert

HUMAN RESOURCES

Expert

INSURANCE

Expert

LANGUAGES

Expert

LEGAL

Expert

LETTERS

Expert

PAYROLL PROCESSING

Expert

Staff Management

Expert

Recruitement

Expert

Labour Law

Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
Human Resource Management Diploma (British Certificate)
Dec 2019

Hobbies and interests

Yoga, fitness sport

active member in Aspire since 2013