IT Service Desk Engineer
Business Management Company (BMC)
Total years of experience :13 years, 6 Months
Work at Project: General of Authority of Zakat & Tax (GAZT)
Provided application, desktop and infrastructure support for more than 5000+ users and 30+ applications.
Troubleshooting VDI, VDA, VPN, RDP and activating multi factor authentication (MFA)
Troubleshooting printers/ multi-function
Install, repair, update and troubleshoot software issues (windows-Applications)
Administering Active directory for Users and perform actions such as (control, add/delete, Join/re-join, update user information etc.)
Solving Proxy, browser and network issues
Solving more than 500+ tickets and Calls per day with the team
Responsible and creator of service desk troubleshooting documentation guide for more than 10 GAZT applications
Responsible of training new service desk employees
Responsible for creating weekly, Monthly and yearly reports using (BMC Remedy ITSM)
Assigning and follow up with FE for Gazt Branches
Building hardware PC custom components
Update and install drivers for Bios and Hardware parts
Design and build mining systems and data center servers
Design and build custom Water-cooling System (loops)
Excellent Knowledge of Computer hardware parts such as (CPU, GPU, Motherboards, Ram, Monitor, PSU and storage)
Preparing customer and company quotation
Sales of PC and servers Hardware Parts
Worked with authorized seller for many brands like (NZXT, Fractal Design, Seagate, HIS, Airocool, Ekwb, Asrock, Mayhems, Seasonic, etc...)
Coordinating with suppliers for brands restock and purchase orders
Worked and participated on installation of security appliance for ATM machines and provide support for them
Participated in supporting desktop applications, software installations troubleshoot operating systems for the users
Participated in supporting desktop applications, software installations troubleshoot operating systems for the users