Product Development Consultant
Link Development
Total years of experience :18 years, 7 Months
• Develop strategies, plans and actions directly related to the organization software offerings/products, in order to result in better reduced cost and efficient offerings/products.
• Perform in-depth gap analysis with different business groups to ensure that the organization initiatives are met.
• Work closely and engage with customers on the business requirements to provide solutions - Identified requirements, including technical details sufficient for product definition.
• Initiate pre-sales activities, consulting services and products - develop projects’ scopes (SOW, scope of work) and prepare proposals.
• Assist/work with the sales team to develop the selling strategy within the target accounts - Create and deliver effective presentations and sales tools for the sales team.
• Mentored and trained newly hired systems analysts joining the team
• Worked on productizing and blueprinting, Telecom online sales, and self-service solution; based on domain industry standards to be offered as a company product
• Monitored accounts related to Gulf region
• Assigned projects to system analysis team members based on availability and experience as a replacement for the team Manager
• Coached, trained team members on the different Telecom and Airlines industry standards
• Reviewed and enhanced the requirements management and development processes in the company to better serve our customers
• Major Accounts:
o Government Sector: Internet, Intranet and e-services solution for the Mauritian Government.
o Telecom Industry: Online Sales and Self Service solution for WIND Canada, WIND Greece and online services solution for WIND Canada retailers
o Governmental Sector: An online evaluation system for Digital Excellence Award “RAQAMI” sponsored by the Saudi Ministry of Communications and Information Technology
o Governmental Sector: Internet portal with social insurance online services for the Egyptian National Organization for Social Insurance
o Education Industry: Internet portal for King Saud bin Abdul-Aziz University for Health Sciences
• Organized sessions with customer to gather, understand business issues and challenges, and provide consultancy on business and functional requirements that meets customer needs and objectives
• Worked on understanding different industry standards, best practices, and new technologies in order to serve relevant accounts
• Assembled, documented, and communicated detailed business and functional requirements
• Helped the presales team in several accounts by analyzing, understanding customer requirements, and managing the technical proposal development lifecycle from start to finish
• Major Accounts:
o Governmental Sector: An Internet, Intranet and Extranet solution for Abu Dhabi Chamber of Commerce and Industry
o Airlines Industry: Internet portal with travel and frequent flyer services for EGYPTAIR and Gulf Air
o Governmental Sector: Electronic shopping mall selling products from multiple suppliers for Saudi Post
o Governmental Sector: Business Intelligence solution for the Egyptian Ministry of Communications and Information Technology
Responsible for business administration and maintaining ERP solution
Duties and responsibilities:
•Providing consultancy for ORION functionalities including (Purchase, Job contracting, Inventory, Finance, Payroll and Fixed assets).
•Solving and troubleshooting in ORION ERP software.
•Implementation and setup of ORION.
•Maintaining of ORACLE DB.
•Exporting and importing of DB.
•Using ORACLE Forms and Reports.
•Using administrative tools of ORION.
•Business Enhancement.
•Customer Support.
•Business coordinator with 3i Infotech Company.
•Received technical trainings for the different computer configurations and installations.
•Assembled 10 computers for customers and companies according to individual demands, Gained experience in both hardware and software application installations.
Bachelor of Science, Modern Academy in Maadi, Cairo, Egypt •Major: Software Engineering •Grade: Very good •Graduation Project: “Image Compression Application” An application that compresses images using C# (Windows and web application which runs on LAN) and SQL server tools. (Grade: A)