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Younes Ouirgani, Senior Team Leader

Younes Ouirgani

Senior Team Leader·LOGICA

Morocco

Diploma, Maintenance informatique et réseaux

Work experience

Total years of experience: 22 years, 8 months

Senior Team Leader

December 2009 - Present

LOGICA

Casablanca, Morocco

December 2009 - Present

- Supervise and motivate the team.
- Monitor the performance KPI / SLA to achieve the objectives.
- Coaching agents on the ground for the rise in skill and work with them to improve their axes.
- Place the interviews start and end of mission.
- Integrate new recruits and raise in skill.
- Make tapping side by side at a distance.
- Facilitate training / refreshs.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Management

Technical Mentor

October 2006 - November 2009

DELL

Casablanca, Morocco

October 2006 - November 2009

Technical supervision of a team of 12 technicians major accounts (Provide technical management of the activity Develop and implement action plans to team work; Track and analyze dashboards activity monitoring
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Engineering

Coach

November 2003 - October 2006

AOL

Casablanca, Morocco

November 2003 - October 2006

Guarantor of qualitative and quantitative results of a team of technicians hot liners, motivation and facilitation of the plateau
Company industry:
Business Process Outsourcing (BPO)
Job role:
Engineering

Education

EFET

August 2001

August 2001

Diploma, Maintenance informatique et réseaux

Morocco

Skills

Ground

Expert

Technical Management

Expert

Management

Expert

Agents

Expert

Action Planning

Expert

Ground

Expert

Technical Management

Expert

Management

Expert

Agents

Expert

Action Planning

Expert

Languages

Arabic

Expert

French

Expert

English

Intermediate

Training and Certifications

Training
Technician for computer maintenance and network
EFET
Feb 1999