Younes Sridi

AREAS OF EXPERTISE




Sales
•Selling, merchandising and helping customers to select and buy right products.
•Organize attractive product displays and take part in store promotions activities.
•Convince customers to buy right merchandise and sell to multicultural clientele.
•Develop client database. Follow up with repeat clients and present reports to management.
•Develop and keep sales records, follow up on orders and deliveries.
•Keep up-to-date with market trends and developments in the relevant industry.
Customer Service
•Act as the first point of contact for customers on behalf of the organization.
•Respond to customer inquiries and problems; ensure understanding and fulfillment of all customer needs.
•Contribute to establishment and development of the organization’s goodwill/ reputation.
•Possess excellent communication skills to deal with customers, employees, and management effectively.

Younes Sridi

PROVEN JOB ROLE




Sales
•Performing sales activities and offering advice to the customers on selecting products as per their need.
•Using specialist product knowledge in explaining the product features to the customers.
•Receiving customers walking in to the shop and finding out their needs.
•Ensuring proper arrangements of merchandise on display to promote sales.
•Operating cash register, processing payments of various kinds, balancing accounts and making deposits.
•Coordinating delivery schedule of larger items; conducting stocking, replenishment and cleaning the area.
•Driving efforts towards achieving the set sales targets.

Call Center
•Managed effectively the inbound/outbound calls in a friendly and professional manner.
•Ensured proper routing of calls in all types of occasions.
•Built and maintained positive professional relationship with the customers.
•Delivered excellent customer service support to the customers as per the assigned account.
•Gathered feedback from the customers to identify the need for improvement.
•Prepared complete reports of call logs and integrated on the performance summary.

Sales & Cashier
•Handled the sales counter and arranged the payments received for the day.
•In charge for receiving deliveries and allocating the goods within the store.
•Addressed to the needs of the customers; resolved their complaints & inquiries.
•Promoted the product to the customer and informing them of the prices, following until closing sales and therefore processing the customer orders.

training at the information Desk of Kenzi Semiramis Hotel from