Younis El-Ahdab

social media admin for company's account on Twitter and Facebook. Creating Content for designs and visuals as per request.

1. Oversee all daily office functions ensuring the organization and the staff have a satisfying work environment. 2. Coordinate logistics and maintain office files 3. Ordering equipments and supplies. 4. Serve as the first point of contact to answer.

Create company literature and other forms of communication. Create marketing and promotional materials, both print and electronic. Work with advertisers for timely and useable ad submissions, Copyedit, proofread, and revise communications. Design and launch email marketing campaigns Design and launch email marketing campaigns. Recommend, implement and maintain site design and operation. Plan and deliver education courses and materials. Work with manager and business units to determine event budget and manage expenses to that budget. Promote products and services through public relations initiatives. Develop marketing communications campaigns. Create thought leadership materials. Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals. Manage information. Prepare agendas and conduct research

E-Learning Responsibilities
1. Assigning User ID
2. Coordinating with Skillsoft to solve any accessing related problems
3. Maintaining Database of Participants
4. Filing the copies of Certificates
5. Pulling reports from the system weekly, monthly, semiannual and annual. Whenever required.
6. Follow up with those users, who are not accessing the system within given time frame
In-House & Out-Sourced Training Responsibilities
1. Sending training Notices as per training calendar
2. Coordinate with Recruitment for all new hire trainings / orientations
3. Keep track of untrained employees and follow-up with departments
4. Coordinates travel lodging arrangements for business including keeping itinerates
5. Coordinate with trainers and manager to finalize and publish training calendar
6. Coordinate with sourced training companies to arrange the required courses
7. Close coordinate with FedEx Purple Academy and post their calendar time to time
8. Filing and related activities as required, maintains confidential files, responsible for safeguarding confidential data, maintains up-to-date manual.
9. Assisting trainers in developing training manuals
10. Maintaining training database

. Dealt with various customer demands/complaints on the phone
. Resolve rate of over 98% of all costumer complaints and issues
. Dedicated for English speaking customers, while lending a helping hand for the
Arabic response team as required by the supervisors.