Yousaf Mannarottil

• Administration of all support related operations for various clients located in region.
• Supporting, maintaining and troubleshooting Microsoft windows server 2003/2008/2012.
• Creation of Users in Active Directory.
• Creation OU’s and applying Group Policies to the respected OU’s.
• Backups, Antivirus updates, Software and Patch installations, Outlook client support, Security Management.
• Installing Network printers and assigning rights to the respective Department Groups and
Troubleshooting.
• Managing of groups and assigning permission to network folders for the required groups.
• Supporting users call remotely using Team viewer and Remote Desktop.
• Taking ownership of critical technical problems - till closure.
• Team Lead for Desktop, Server and network Support - Managed User enterprise systems and Remote User support, including Laptops and Desktops, network and cameras.
• Monitoring the IT helpdesk (Microsoft Dynamic CRM) console and taking actions on the ticket logged by the users.

• Worked as IT Support Engineer for ADTCA (Abu Dhabi Tourism and Cultural Authority), CPC (Crown Prince Court), ADEC (Abu Dhabi Education Council) and ADNOC (Abu Dhabi National Petroleum Company) projects and also other corporate companies.
• Administration of all support related operations for various clients located in region.
• Responsible for planning/execution of new projects and system administration utilizing available technical support staff and resources.
• Effectively handling IT team to support the company’s clients through provision of support on technical issue resolution via E-mail, phone and other electronic media.
• Supporting, maintaining and troubleshooting Microsoft windows server 2003/2008/2012 and Active Directory based network. Troubleshooting profile, group policy, security group, share access related problems.
• Installation and configuration of Windows Server 2012 with Active Directory Configuring FSMO, DNS & DHCP, File Servers & Creating standard process for GPO deployments.
• Configured Hyper -V on Windows 2012 R2 platform.
• Setup and maintain Network and telecom equipment, desktop PC’s and software applications.
Coordinate the distribution of client/server software and service packs.
• Receive user issues/requests via helpdesk system.
• Responsible for Implementing IT infrastructure and providing Technical Support for over 300+ users.
• Administering of MS Exchange 2013
• Create, configure, and maintain Exchange Databases, Mailboxes, Address lists, Distribution groups, Public Folders, and Message routing.
• Troubleshoot Exchange issues not limited to Blackberry and ActiveSync device activations and Mailbox/Calendar Synchronizations, Calendaring issues, Email Flow issues, Mailbox Configuration Restore and moves across Databases.
• Assigning Mailbox Quotas, Permissions, alternate recipients, Mail forwarding, Out-of-Office auto-reply and PST exports/imports.
• Provided Desktop Support for Windows XP, Windows 7, Windows 8, Windows 10 and MAC users.
• Performed upgrades, installation of software and drivers and essential desktop while troubleshooting Deploy updates, service packs and hot fixes using SCCM and WSUS.
• Configuration of backup, recovery procedures using Symantec, Veritas, Veeam etc. tools.
• Analyze reported incidents and provide solutions to customers within the agreed service level objectives, KPIs and targets set.
• Provide training to clients in the use of system and applications as related to Internet.
Obtain and provide general understanding of applications related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
• Assisting and supporting Project Manager in their daily duties ensuring that relevant management information is captured and analyzed for taking appropriate and accurate decisions.
• Efficiently coordinating projects from inception to completion.
• Handling help desk support

• Maintain 12 Hypermarket stores and Head office IT infrastructure.
• Administration of Windows 2003, Windows 2012 Domain Controllers, Active Directory, File/Print/Database Servers Creating standard process for group policy deployment.
• Maintenance and monitoring of Windows server 2012 R2 and virtual servers (File server) in Head office.
Configuring and managing of VPN (Fortinet), Modems, Firewall (Sonic Wall).
• Installation and Configuration of Inventory, ERP and POS applications on Server and client systems and maintaining Database in SQL Server.
• Database Backups, monitor those backups are being performed regularly.
• Responsible for Installation and Configuration of Complete Security System i.e. CCTV and IP camera solution, POS Solution.
• Assembling Network and installing Software at various branches, attending problems of Computers, Printers, Operating Systems, Software and Network at all branches.
• Installation and maintenance of the organization’s local area network hardware/software.
Performs routine preventive maintenance on hardware and software.
• Performed day-to-day administration functions, backup and restoration, file server maintenance as well as Diagnosed, analyzed and resolved user Laptop, PC or handheld devices software and hardware issues.
• Training users on software and equipment usage.

 Provide first and second level Onsite and remote support for clients at Irfan IT Solution.
 Monitoring the IT helpdesk (Microsoft Dynamic CRM) console and taking actions on the ticket logged by the users.
 Maintaining Desktops and laptops running on Windows XP, 7.
 Managing LAN, Internet Facilities and other network related problems.
 Configuring and Managing Local and Network printers.
 Implementing File and Folder permission and share permissions.
 Maintenance and monitoring of Windows Server 2008R2.
 Configuring Backup of data.