PR & Social Media Manager at Dabdoob
Dabdoob
مجموع سنوات الخبرة :12 years, 6 أشهر
2021 - 2022 SRAY Media Agency
Marketig Manager, Marketing and Social Media
• Managing 6 social media accounts related to F&B industry.
• Create daily content (Engagement, products and services, competition and CSR campaigned)
• Develop new campaigns related to products and services.
• New branding and updated business image based on the Market.
.2015 - 2021 OOREDOO KUWAIT
Social Media Specialist, Corporate Communications
▪ Conceptualize campaigns from launch to finale which includes conducting focus groups, liaising with agencies, developing creative concepts & launching products via right social media channels
▪ Plan, organize, and execute social media campaigns for product launches such as iPhone device launches, Samsung device launches, Shamel launch
▪ Plan, organize, and execute social media campaigns for sponsorships & CSR projects such as Qout Market, Murouj Market, International Youth Day, Ramadan, Kuwaitization
▪ Plan, organize, and execute social media campaigns for Ooredoo TVC’s since 2016
▪ Part of the Integration of FastTelco, Phono, and Ooredoo in terms of social media
▪ Develop effective social media policies, ensure alignment of internal/external communications besides establishing procedures for exchanging information consistently
▪ Promote company through various social media channels to create brand and product awareness and consistently monitor and evaluate branding to ensure effectiveness
▪ Conduct direct day to day activities and communications with top management (CEO and Chiefs)
▪ Build and nurture extensive social media relations with key influencers led to strengthening of professional relations and impact
▪ Work with Public Relations department on internal and external events
▪ Develop full-fledged social media strategy
▪ Increased engagement on social media channels
▪ Monitor customer complaints and reply to them live on all social media platforms
▪ Manage social media agency
2011 - 2015 OOREDOO KUWAIT
Customer Care Executive, Customer Care
▪ Increased sales and customer satisfaction
▪ Develop effective customer care policies, ensure alignment with Marketing and Technology departments
▪ Promote company through customer care communication tools to create brand and product awareness and consistently monitor and evaluate calls to ensure effectiveness
▪ Conduct direct day to day activities and communications with top management (CEO and Chiefs)
▪ Created customer care rosters/schedules as team leader
▪ Led various segments of customer care department
Diploma- Management and Secretarial Science
