IT Infrastructure & Enterprise Operations Manager
Orange - Jordan
مجموع سنوات الخبرة :18 years, 9 أشهر
❖ Setting strategy and controlling annual budgets for the IT Infrastructure & Operations
❖ function and Vendor selection/management
❖ Set Disaster Recovery and Business Continuity Planning
❖ Leading large IT projects related to new IT systems and services
❖ Developing and supporting Enterprise-wide solutions on Private cloud, Office 365/Azure
❖ Reporting on critical IT operations service metrics
❖ Managing a large team, and providing effective leadership
❖ Ensure corporate infrastructure and services are secure, scalable, and compliant.
❖ Proactively identify IT gaps and risks and effectively resolve them.
❖ leadership ability aligning IT solutions to support business needs and strategy
❖ understanding of infrastructure design practices, infrastructure operations, technology standards, and vulnerability management.
❖ Manage budgets, vendor relationships, and establish SLAs with technology vendors.
❖ Present reports defining project progress, problems, and solutions, and perform risk management
❖ Build and sustains effective communications with all cross-functional teams.
❖ Manage the architecture and delivery of infrastructure components, including storage, servers, operating systems, and databases
❖ Lead infrastructure planning and projects to include allocating and organizing IT resources
❖ Establish policies, procedures, standards, and operating processes that ensure the highest operational effectiveness.
❖ Provide a proactive approach to minimizing the impact of incidents.
❖ Develop retirement plans for decommissioning and handover of an aged mission-critical data center facility.
❖ Set business continuity plan, risk management.
❖ knowledge of Cloud solutions (VMWare, Hyper-V), SANs, Exchange, Office365, Active Directory,
❖ Experience with Disaster Recovery planning and execution.
❖ Handled SAN issues and Strong experience in backup management and disaster recovery administration. Hands on experience with various Brocade enterprise directors.
❖ Managed documentation on operational processes.
❖ Headed small and large projects.
❖ Imparted lead-level technical support.
❖ Experienced SAN Management for Sun Solaris / HPUX /AIX/Linux/ Windows operating systems.
❖ Conduct network troubleshooting to segregate and identify general network problems.
❖ Support Online Circular production applicable processes.
❖ Maintain all local software and hardware licensing to ensure conformance.
❖ Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
Attracts potential customers by answering product and service questions, suggesting information about other products and services.