Senior Relationship Officer
Kuwait Finance House
مجموع سنوات الخبرة :17 years, 6 أشهر
Managing the Letter of Guarantee department.
LG issuance and Amendments
Foreign Swifts and Periodical Commissions
Worked in the Letter of Credit department.
a.In charge of daily media and advertising campaigns.
b.In charge of the Media plan and booking for different media such as newspapers, classified, magazines, online advertising and SMS.
c.Prepare daily and monthly sales analysis.
d.In charge of couple of showrooms' renovation; making sure the contractor works on a specific schedule.
e.In charge of couple Barter Deals, from preparing the PDF files to finalizing the deal.
f.In charge of most daily tasks for marketing.
g.Communicate between all departments to insure all requests and needs are completed.
h.In charge of all media production quotations such as printing flyers, brochures, danglers, rollups and staff uniform.
i.Fully in charge of the Facebook and online advertising account.
j.Preparing reports of Sales VS Ads (Promotions) and Actual Sales VS Projected Sales.
k.In charge of the daily Media Clipping.
l.In charge of collecting specific customer data and analyzing it to be more powerful and effective with future communication with customers.
m.Worked as a Mystery Shopper to evaluate salesmen and showroom performance.
n.Worked on preparing LPOs, Quotations and Invoices for the Marketing Department.
a.Worked inline with the marketing plan that was set by the marketing department.
b.In charge of the marketing accounts of two subsidiary companies.
c.Fully in charge for the marketing and advertising campaign for "Wared Lease and Finance Company - Subsidiary Company of Investment Dar" which was promoting Used Cars through Islamic Finance.
Developed strategies and marketing plans for the required target market.
d.Served as a marketing advisor for "Commercial Vehicle Company - Subsidiary Company of Investment Dar" and was responsible for a full two weeks campaign promoting their new trucks.
e.Worked on the preparation for Investment Dar Restructuring Plan that was held on March of 2009.
1)Marketing Sector:
a.Developed a fully-integrated marketing plan for the year 2008.
b.Suggested and worked on developing the company’s website to have an appearance on the World Wide Web.
c.Created couple of "Ad-Layout" ideas to be used for the company's advertising campaign.
d.Helped in developing the Corporate Identity and stationary for the company.
e.Designed an electronic cheque for the company.
f.In-charge of "Gifts" as part of the Marketing and PR plan.
2)Investment Sector:
a.Reporter of the Investment Commission of the company.
b.In charge of preparing Reports of most of the investment PPMs that we receive.
1)Helped in developing the Corporate Identity and stationary for the company. Suggested changing the logo of the company.
2)Worked on several confidential projects in analyzing and criticizing the creative part.
3)Suggested developing the company’s website to have an appearance on the World Wide Web. Registered a domain name for the company.
4)Developed a “Document Control Database” using Access.
5)In charge of the marketing aspect of 4 different project.
6)In charge of developing a “Client List Database” for prospects and consultants in different fields.
7)In-charge of most communications with local and international consultants and companies.
8)Worked on “Bid Placement Reports” and tendering process.
9)Developed couple of “Request for Proposals” that would help the company with the tender process.
10)In-charge of couple of internal events for the company.
Responsibility, provide language and cultural support to senior management. Carry out customer satisfaction survey.
2) Sales, responsible for all insuring all customers are contacted to confirm their next service booking. Monitor effectiveness of next service booking.
3) Interdepartmental Relations: liaise with group customer relation manager and customer coordinator to provide consistency of customer care and handling.
4) Expense control: maintain policy expense in line with the budget.