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yousef mokdad, Senior Operations Manager

yousef mokdad

Senior Operations Manager·Silver Plate

Saudi Arabia

Higher diploma, Hospitality Management School

Work experience

Total years of experience: 23 years, 9 months

Senior Operations Manager

June 2023 - Present

Silver Plate

Dammam, Saudi Arabia

June 2023 - Present

Plan, organize, lead mobilize and control the restaurant and shops operations.
Catering, housekeeping, cleaning janitorial and facility management, manpower
supply and associated life support services.
Logistic planning, execution of services, daily coordination with management, client
and subordinates.
Train, supervise and organize all departments i.e kitchen, bakery, bar, laundry,
restaurant, housekeeping and stores.
Provide planning for menu elaboration, submission of systems approval and
implementation of quality system standards.
Allocation of duties, staff leaves planning, maintenance of site & inventories and
correspondence.
Maintain operations as per company standards to ensure the operations are within
the frame work of company plan policies and procedures to ensure QHSE policies and
procedures to implement in the operations.
Company industry:
Food & Beverage Production
Job role:
Management

Catering Operations Manager

June 2019 - June 2023

United Catering Company

Dammam, Saudi Arabia

June 2019 - June 2023

Planning, organizing, leading, moboilization and controlling the camp Operations catering, housekeeping, cleaning, janitorial
& Facility Management, manpower supply and associated life support services. Also, responsibilities included logistics
planning and execution of services, daily coordination with management, client and subordinates, train, supervise and
organize all departments i.e. kitchen, bakery, bar, laundry, restaurant, housekeeping and stores. And also provides planning
for menu elaboration, submission of systems approval and implementation of quality system standards. Allocation of
duties, staff leaves planning, maintenance of site & inventories, correspondence. Maintain Operations As per company
standards to ensure the operation is within the frame work of company plan policies and procedure, to ensure QHSE
policies and procedures to implement in the operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Catering Area Manager

June 2018 - June 2019

Abdullah A. AL Barrak & Sons Co. with ARAMCO

Riyadh, Saudi Arabia

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June 2018 - June 2019

Supervising catering functions managing the food and beverage provision for functions and events planning menus in
consultation with chefs organizing, leading and motivating the catering team planning staff shifts and rotates ensuring
health and safety regulations are strictly observed budgeting and establishing financial targets and forecasts monitoring the
quality of the product and service provided keeping financial and administrative records maintaining stock levels and
ordering new supplies as required liaising with suppliers and clients negotiating contracts with customers, assessing their
requirements and ensuring they are satisfied with the service delivered (in contract catering) minimizing cost and meeting
profit and financial expectations overseeing the management of facilities, e.g. checking event bookings and allocation of
resources/staff planning new promotions and initiatives, and contributing to business development; dealing with staffing
and client issues keeping abreast of trends and developments in the industry, such as menus or trends in consumer tastes.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations Manager

December 2016 - July 2018

Al Rugaib Holding Company

Riyadh, Saudi Arabia

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December 2016 - July 2018

Supervising Hotel, Restaurant, Cafe Shops, Bakeries and Catering functions managing the food and beverage provision for
functions and events planning menus in consultation with chefs organizing, leading and motivating the catering team
planning staff shifts and rotates and call center ensuring health and safety regulations are strictly observed budgeting and
establishing financial targets and forecasts monitoring the quality of the product and service provided keeping financial and
administrative records maintaining stock levels and ordering new supplies as required liaising with suppliers and clients
ensuring they are satisfied with the service delivered (in all service shops ) minimizing Cost and meeting profit and financial
expectations overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff
planning new promotions and initiatives, and contributing to business development; dealing with staffing and client issues
keeping abreast of trends and developments in the industry, such as menus or trends in consumer tastes. opining new
shops sharing with government bidding
Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Restaurant Manager

December 2015 - December 2016

Green Apple Investments Company

Riyadh, Saudi Arabia

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December 2015 - December 2016

Supervising Restaurant and Catering functions managing the food and beverage provision for functions and events menu
engineering and we evaluate in consultation with chef related to local market organizing, leading and motivating the
catering team 5nsuring health and safety regulations are strictly observed provided resources for training and employee
development while researching innovative methods to build customer rapport with techniques such as a point value system
and daily raffles supervised a staff of 90 employees; analyzed quality control and satisfaction records to maximize
restaurant-operating results yielding a 97% customer feedback score oversaw all administrative tasks including balance all
transactions for credit and cash implemented enhanced POS system and trained all employees for optimal use kept
detailed records of sales and costs to make accurate future weekly projections maintained great quality and exceptional
level of service to customers at all hours of the day from open to close revised operations in menu offering, scheduling, and
staffing adjustments to increase internal efficiency expressed confidence and ease in the most stressful of environments
scheduled and directed staff in daily work assignments to maximize productivity efficiently resolved problems or concerns
to the satisfaction of all involved parties. continually monitored restaurant and took appropriate action to ensure food
quality and service standards were consistently met. minimized loss and misuse of equipment through proper restaurant
supervision and staff training. exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques,
and guest interactions
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Catering Supervisor

January 2013 - December 2015

nesma

Khobar, Saudi Arabia

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January 2013 - December 2015

Prepared weekly production menus, subsistence orders and employee schedules implemented and ensured compliance of
Standard Operating Procedures ensured resources helped achieve highest standards of service redesigned menus and
dining room layout handled successful operations of cafeterias including Food Cost Control organized weekly sales reports
for the sales department to track product success oversaw timely delivery and quality control. ordered and delivered
sandwiches, fresh fruits, desserts and beverages in accordance with meeting organizers preferences. supervised staff
schedule
Company industry:
Catering, Food Service, & Restaurant
Job role:
Quality Control

Shift manager

June 2011 - December 2013

Alhokir

Dammam, Saudi Arabia

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June 2011 - December 2013

Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional
training 2rovided excellent customer service using effective interpersonal and problem-solving skills entrusted with
responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits maintained accurate
inventory counts and proper food sanitation policies with team members completed the daily cash ensuring every
employee drop is correct and entered the data into Radiant, brought the deposit to the bank, and retrieved rolled change
handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the
daily shift ran smoothly conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll
and man hours to ensure finances on are track.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Previous Assignment

January 2002 - August 2010

Al-qantarah Restaurant / Damascus Gate / Gemini Group / Swiss House Restaurant

Damascus, Syria

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January 2002 - August 2010

January 2002 - August 2010 Al-qantarah Restaurant / Damascus Gate Restaurant / Gemini Group Restaurants / Swiss House
Restaurant
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Domar Hospitality Management School

August 2001

August 2001

Higher diploma, Hospitality Management School

Syria

View attachment

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Certifications
Camp Inspector
Oct 2021
Spill Prevention
May 2020
Respiratory Protection
May 2020
Manual Handling
May 2020
H2S Awareness & SCBA
May 2020
Hazcom Awareness
May 2020
Fire Safety Awareness
May 2020
Basic First Aid & CPR
May 2020
Hazard Recognition
May 2020
Food Safety Level 3
Jul 2018
Food Safety Level 2
Sep 2015
English Programme British Council
Jan 2015

Hobbies and interests

Self development

Thankfully succeeded in all areas of operation in companies that I mentioned and gained managerial expertise.