Technical support specialist
Entoneyo’s Way Amman Suwaileh
مجموع سنوات الخبرة :2 years, 3 أشهر
• Identify Recurring Issues & Find Solutions To Resolve Problems.
• Maintain computers and provide support for all users, Ensure that assets is at an optimum level.
• Talking customers through a series of actions to resolve a problem.
• Replacing or repairing the necessary parts.
• Testing and evaluating new technologies, supporting the roll-out of new applications.
• Managing Microsoft Azure, Microsoft Entra ID, Office 365.
• Design infrastructure systems and improve existing systems within place.
• Assist with onboarding of new users by providing all needed assets, software, and licenses.
• Install and maintain IOT Devices, routers & switches.
• Install and configure, Analyze, Identify, and resolve problems involving Troubleshoot hardware and software or network connectivity problems, application performance, and security.
• IT asset management (ITAM) for full life cycle management and audit history of hardware, software, licenses.
• Identify Recurring Issues & Find Solutions To Resolve Problems.
• Analyze network, application, and infrastructure issues, Identify, and resolve problems involving Troubleshoot hardware and software or network connectivity problems, application performance, and security.
• Maintain computer systems and provide IT support for all users, Ensure that all assets is at an optimum level.
• Manage and monitor Windows/Linux or Mac Devices, configuration, updates, and security patches, for optimal performance and security.
• Create and maintain documentation for processes, and procedures to facilitate knowledge sharing and troubleshooting.
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirements.
• Proactively seek out new ideas and methods to improve.
• Use various project management framework tools and ticketing systems (Fresh service)
• Work independently, as well as in a team environment.
• Work in a 24x7 team monitor, diagnosing network errors and systems environments on different monitoring tools such as Nagios, Solar Winds, site24x7, Pager duty & Slack and others, creating incident reports.
• Analyze network, application, and infrastructure issues, Identify, and resolve problems involving Troubleshoot hardware and software or network connectivity problems, performance, and security.
• Maintain computer systems and Provide IT support to all users, Ensure that network performance is at an optimum level.
• Manage and monitor Windows/Linux servers including installation, configuration, updates, and security patches, for optimal performance and security.
• Administer, deploy and manage systems and services on the AWS cloud.
• MS Windows server AD Administration & Manage.
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirements.
• Write scripts for automated processes, proactively seek out new ideas and methods to improve.
• Use various project management framework tools and ticketing systems (Jira, SysAid).
• Answer large amount daily inbound calls from Customers in a High-volume call center regarding service Problem / Inquiry.
• Create after calls reports Using Ticketing system.
• Improve Systems stability and Performance by Diagnosing Hardware and Software.
• Management and Operate Communication receivers, automation software & Ticking system.
• Install and maintain IOT Devices, routers & switches.
• MS Windows server, Active Directory Administration.
• Create reports & User manuals for the Technicians Teams.
• Continuously assessing the companys IT security threats/needs
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