Control Room Operator
Concordia DMCC Integrated Facility Management
Total years of experience :6 years, 1 Months
- Answering operation calls with respective actions and escalations.
- Scanning email communications with a prompt reply, notification and forwarding.
- Preparing daily and monthly operation reports.
- Posting announcements and scheduled activities on Outlook calendar.
- Maintaining an updated operation data base and managing the filing system.
- Assisting senior officials for information inquiries, drafting letters and translations.
- Answering inbound calls with designated script.
- Identifying customers needs and assisting accordingly.
- Logging cases in CRM system (complaints, lost items, suggestions, notifications).
- Conducting over phone transactions.
- Tracking delivery shipments status.
- Initiating follow up outbound calls.
- Sketching floor plan electrical layouts (lightings, power outlets, telephone and fire alarm).
- Preparing electrical loads calculations.
- Designing distribution boards and low voltage panels.