concierge
The Boulevard Arjaan By Rotana
Total years of experience :9 years, 8 Months
• Make dining and other reservations for patrons, and obtain tickets for events.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Make travel arrangements for sightseeing or other tours.
• Receive, store, or deliver luggage or mail.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Arrange for the replacement of items lost by travelers.
• Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.
• Develop alternative training methods if expected improvements are not seen.
• Pick up and deliver items or run errands for guests
• Make scheduled courtesy van pick-ups and drop offs in accordance with schedule.
• Assist guests with airport procedure
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to use the 100% guest satisfaction guarantee.
• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
• Explain company personnel policies, benefits, and procedures to employees.
• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
• Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
• Process and review employment applications to evaluate qualifications or eligibility of applicants.
• Inform job applicants of their acceptance or rejection of employment.
• Prepare badges, passes, and identification cards, and perform other security-related duties.
• Arrange for in-house and external training activities.