Corporate Communications Planning Advisor
Saudi Telecom. Company
مجموع سنوات الخبرة :32 years, 7 أشهر
Corporate Communications GM Advisor (for Operations )
• Set all strategic and operational KPIs for Corporate Communication departments
• Manage and develop the Corporate Communication departments Strategic plans and monitor the progress
of all Corporate Communication KPIs
• Report all Corporate Communication strategies and KPIs achievements' progress, and highlight all the risks
associated on a continuous basis
• Identify and follow up on risks factors for the Corporate Communication strategies/ KPIs for all departments
and provide risks mitigation plans
• Manage the implementation of enhancement plans
• Conduct required studies, assessments, and CC research
• Support the departments to build excellent relations with corporate strategy
• Support the department to achieve their operational daily activities and expedite the closure of pending
activities
Handles Consultations Major Tasks & Activities for all topics related to Project Management, Department
Presentations, IT Support Services, or Department KPI's Management & Control.
* Participate in developing marketing business plan for international and national services and products
* Develops services and products profile, coordinate internally and externally with IT professionals, main
service providers, and international vendors.
* Develops feasibility, business case and pricing for national and international services and products.
* Develops partnership Agreement/s for service/product provisioning
Formulates and implements Data Network Operations Department & Internet Services strategies' and plans
as befitting the department and business line needs and objectives
* keeps the Data Network Operations Infrastructure availability high and not less than 99.999 % and responsible
for SOC & NOC operations activities of IT ( Network & Security Operations Centers )
* Oversees and manages the delivery of IT Data Network, Internet, IP Management, and IP Telephony services
support throughout STC business units and departments and ensures that loss of service and work due to IT
network issues is minimized.
* Oversees and manages the delivery of IT security first level support throughout STC business units and
departments and ensures that loss of service and work due to IT network issues is minimized
* Working closely under IT Operations to support all departments within STC to support the main core
applications & CRM solutions.
* Formulates and communicates policies and procedures for escalation of issues, problems, and handover
activities related to IT Data Network and ensures the adherence to established policies and procedures and
manages any non-standard problems.
* Oversees and manages the formulation and development of Service Level Agreements (SLAs) with the
internal customers of the IT Data Network Operations and ensures that SLA terms and conditions are clear
and deliver the best service required for business units to effectively perform their duties
* Manages and ensures the effective achievement of functional objectives through the leadership of the IT Data
Network Operations department setting unit and individual objectives, managing performance, developing and
motivating staff, provision of formal and informal feedback and appraisal in order to maximize subordinate and
departmental performance.
Major Achievements:
* Applies the concepts of managed services principles in the operations GD as a first department in IT -
Operations started this concept within IT.
* Completes a technical network & Internet assessment & builds a road map to enhance the services.
* Automates the main data network services & requests (IP requests, Internet Requests)
* Identifies the services KPI's and enhance the Monitoring and Control Management Tools (NOC) to report &
measure the network availability instantly.
* Completes the department Operations Manual and enhance the current processes,
* Finalizes and automates the handover process between the Infrastructure Implementation and Operations.
* Completes the IP Management System Upgrade.
* Enhances the network availability of customers services centers 902, 905, 906, and 907 serving Home,
Mobile, and some other business units.
* Enhances the second data centers connectivity and increase the availability.
Responsibility :
Planning & enhancing the current data network and system to support business requirements
Technology planning and consultation researches related to systems and networks including technology & vendors selection providing the direction for all capital investment done by DNS (capital investment in excess of 100 Million Riyals annually)
Responsible for quality control of more than 350 projects in average annually.
Enhancing forecasting process for DNS data network and services which will impact the capital investments as well as the response time to address business requirements. Both elements has major impact on the revenue generated by STC
Developing the operation performance based on the department KPI's to serve end users by ensuring that all activities are achieving the agreed KPI's and provide needed support to the operations dept.
Managing all financial activities (control and process) of all data network & support GD capex and opex projects Responsible for the volume of 120 - 160 Millions annually.
Managing all consultation companies working with IT - data networking, systems, or clinet environments.
Achievments :
Complete a technical assessment of STC data network and a build a three years road map to enhance the services
Complete the documentation of the department policies and procedures and started the implementation of these procesesses using an auomation workflow engine provided by File Net systems.
Provide a complete consultation study to DNS GM to enhance helpdesk services
In charge of enhancing forecasting process for DNS data network and services which will impact the capital investments.
Participating in different consultation committees within STC like:
o IT Pricing Committee
o IT Strategic Planning Committee
o IT Organization Changing Committee
o STC Forward Initiative Department representative in IT Forward Committee
o Shared Services Committee
Main Responsibilities:
- Managing the help desk daily activities and staff for the 1st six months for 370 branches in the kingdom.
- Managing the roll out team to roll out 120 branches in the kingdom to a new Banking Application.
- Establishing, evaluating, and Implementing S/W Outsourcing IT Help Desk & Technical Support Project
- Supervising the office automation project to facilitate 120 branches with 1, 200 w/s and printers .
- Supervising the ATM Installation Project & ATM’s Help Desk Groups (During 18 months, 320 new ATMs were installed).
- Establishing a new Comms Team to minimize the dial-up connections & enhance the communications network
- Vendor Management : Managing all the support & maintenance companies / Related to the support activities \{Microsoft, NCR, Dibold, Al-Faisaliah (HP), IST, Haseb, and Al-Nahel\}.
Major Achievements:
- Maintenance Contracts: Placing the maintenance requirements & SLA’s for three Major ATM’s Maintenance Contracts with NCR & Al-Hamrani Companies & POS Maintenance contract with ITS.
- Special Communications Project: Initiating & evaluating a special communications study to inforce the comms backbone using the VSAT & Frame Relay technology as a back-up network.
- NCC Project: Participating with other three departments the project of establishing NCC ( Network Command Center ) to enhance the support services for all the branches & departments users.
Main Responsibilities:
- Supervising & Auditing all IT projects, staff, and Units in the central & eastern region in order that they may provide the most effective, timely and competitive services to their customers based on NCB Quality Management System.
- Modifying and developing work procedures, forms, and update the bank's standard Quality Management Systems manuals based on the technology changes or new projects added under our section responsibilities (ISO9000) targeting to satisfy NCB users.
- People Management: Supervising day-to-day staff activities to support all the banks' users. 12 Technical Engineers are supporting H/W, applications & Communications.
- Supporting all the central region branches (80 branches including Retail, Islamic, and private sectors), departments, divisions, and users for all technical problems, requests, or projects by supervising Riyadh Data Center field Engineers and computer operators in the following fields :
- H/W installation or upgrade:
UNIX or NT Servers (NCR, IBM, COMPAQ, or Dell), E-Mail NT Servers, DPN Switches - Northern Telecom, CISCO Routers, analog / Voice / Digital Communications Equipment, LAN, Cabling & Fiber Projects in NCB sites … etc.
- Operating System & S/W installation or upgrade:
Banking Main Application - Dos Based - UNIX Servers, MS products. (Servers or PCs) … etc.
Main Projects:
- Digital Network Infrastructure: I was assigned from NCB IT manager to be a project manager of STC & NCB strategic projects, providing third party services to build up a new NCB communications topology (i.e. responsible for providing E1, 64 k links, international links, and high speed links).
- Y2K Project : I was selected to be a project manager of upgrading all PBX’s in the central & Eastern Regions and all related Y2K issues with STC.
- NCB main coordinator for SMS project under the supervision of E-Commerce Project Manager.
Main Responsibilities:
A- Period: Oct. 1990 - Sept. 1992.
- Installing all communication hardware in the branches and computer centers.
- Performing troubleshooting and diagnosing faults of leased data circuits.
- Establishing and developing the preventive and corrective maintenance forms and supervising PM schedules for communication hardware and power equipment.
- Supervising the routine tests and periodic check-up of operational data circuits and power equipment in HQ.
B- Period: Sept. 1992 - 1996
From the start of this period, I was selected to be a member of the X.25 Migration Project supervised by Arthur Andersen Consulting Company.
The following tasks were assigned to me in this project:
1. Network Traffic.
2. Network connectivity and topology.
3. Network Growth and Future Network Requirements.
4. Branches Setup & Engineering Standards (Power, Cabling, and Communications Requirements).
5. Training Requirements & Schedules for all Junior Staff.
6. For one year, I was assigned to work in the network control center in HQ and to use the Network M. System to define, configure, and load the switches/ports and to solve the network/switches daily problems. I have a good knowledge in Physical, Data link, and Network ISO layers (X.25, X.28, Modems, HDLC, SNMP, Token
Designing an Optical Fiber Communications System that connects the main campus of King Saud University with campus of girls at Malaz (Ladies Section) Very Good (3.91 out of 5.00) : GPA