Customer Experience Quality Control Senior Specialist
VIVA
مجموع سنوات الخبرة :20 years, 4 أشهر
"Manage customer feedback by covering the channels where customers can voice their concerns & issues - Create & Develop customer touch point experience- Responsible for handling objectives and initiatives for strategy updates - Responsible for revamping customer facing processes -follow up product and service offering from the competition and how it impacts us & monitor social media channels ".
Responsible for delivering company policies, procedures, products & services knowledge to the employees, supervising work-flow quality, creating the training courses and knowledge tests, participated in hiring process and interviews, and developed training knowledge & working systems.
Responsible for processing the sales and provided customer service as well. Dealing with customer daily needs.
Sales Representative (loans, credit cards, fixed bonds) and was responsible for dealing with customers' needs on a daily basis.
Responsible for customer care as a call center agent. Dealing with customer needs in a daily basis. Deliver company products to the customer . Solve customer problems.
Created training plans for all the departments according to the employees' needs.