Bayt.com
Yousef Kamal, Customer Experience Quality Control Senior Specialist

Yousef Kamal

Customer Experience Quality Control Senior Specialist

VIVA

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Philosophy, with Minor in Management Administration
Experience
20 years, 4 Months

Share My Profile

Block User


Work Experience

Total years of experience :20 years, 4 Months

Customer Experience Quality Control Senior Specialist at VIVA
  • Kuwait - Al Kuwait
  • My current job since January 2016

"Manage customer feedback by covering the channels where customers can voice their concerns & issues - Create & Develop customer touch point experience- Responsible for handling objectives and initiatives for strategy updates - Responsible for revamping customer facing processes -follow up product and service offering from the competition and how it impacts us & monitor social media channels ".

Training Specialist ( Trainer ) at VIVA Kuwait Telecom Company
  • Kuwait - Al Kuwait
  • March 2010 to December 2015

Responsible for delivering company policies, procedures, products & services knowledge to the employees, supervising work-flow quality, creating the training courses and knowledge tests, participated in hiring process and interviews, and developed training knowledge & working systems.

Executive Sales Officer at Wataniya Telecom Company
  • Kuwait - Al Kuwait
  • January 2009 to February 2010

Responsible for processing the sales and provided customer service as well. Dealing with customer daily needs.

Customer Relationship Officer at National Bank of Kuwait (NBK)
  • Kuwait - Al Kuwait
  • June 2006 to January 2009

Sales Representative (loans, credit cards, fixed bonds) and was responsible for dealing with customers' needs on a daily basis.

Customer Care Representative (Call Center) at Zain Telecom Company
  • Kuwait - Al Kuwait
  • February 2005 to June 2006

Responsible for customer care as a call center agent. Dealing with customer needs in a daily basis. Deliver company products to the customer . Solve customer problems.

Training Coordinator at Kuwait University
  • Kuwait - Al Kuwait
  • January 2004 to February 2005

Created training plans for all the departments according to the employees' needs.

Education

Bachelor's degree, Philosophy, with Minor in Management Administration
  • at Kuwait University
  • June 2004

Specialties & Skills

Training
+Endorse 0
Customer Service
+Endorse 0
Banking
+Endorse 0
Management
+Endorse 0
Leadership
+Endorse 0
Training of Staff
+Endorse 0
Leadership Skills
+Endorse 0
Create Company Police,Procedure ( Customer Care)
+Endorse 0
Create Kuowledge Tests
+Endorse 0
Specialist on Customer Care Coaching
+Endorse 0
Create Soft Skills Training Courses
+Endorse 0
Develop Training Manual
+Endorse 0

Languages

Arabic
Expert
English
Expert

Memberships

Scinece Club
  • Member and then Trainer
  • January 1992

Training and Certifications

Mini MBA (Training)
Training Institute:
Baker Tilly
Date Attended:
August 2015
Persuading Others (Training)
Training Institute:
Harvard Business publishing
Date Attended:
November 2012
Negotiating (Training)
Training Institute:
Harvard Business publishing
Date Attended:
November 2012
Process Improvment (Training)
Training Institute:
Harvard Business publishing
Date Attended:
October 2012
Presentation Skills (Training)
Training Institute:
Harvard Business publishing
Date Attended:
October 2012
Customer Focus (Training)
Training Institute:
Harvard Business publishing
Date Attended:
November 2012
Seven Quality Tools (Training)
Training Institute:
Alpha Training HRD Academy U.K
Date Attended:
March 2011
Leadership Skills (Training)
Training Institute:
Alpha Training HRD Academy U.K
Date Attended:
March 2011
Course to Educate and Developed the Specialist in Training (Training)
Training Institute:
Kuwait University
Date Attended:
January 2005
Strategic Planning (Training)
Training Institute:
Alpha Training HRD Academy U.K
Date Attended:
March 2011
The Future leader (Training)
Training Institute:
Kuwait University
Date Attended:
June 2005
Introduction to information technology (Training)
Training Institute:
Kuwait University
Date Attended:
April 2005
Relationship Management Program (Training)
Training Institute:
Institute Banking Studies
Date Attended:
January 2007
Coaching Through Persuasive Communication (Training)
Training Institute:
Masher Training Company - Workshop
Date Attended:
June 2012
Train The Trainer Program (Training)
Training Institute:
Alpha Training HRD Academy U.K
Date Attended:
March 2011
Focus: Achieving Your Highest Priorities (Training)
Training Institute:
Franklin Covey
Date Attended:
September 2011

Hobbies

  • inventing Machins