yousif hussain

Police officer at Dubai Airport

• United Arab Emirates - Dubai
• My current job since September 2007

 Deal directly with customers by face to face
 Respond promptly to customer inquiries
 Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle product and service inquiries
 Prepare and distribute customer activity reports
 Maintain customer databases
 Manage administration
 Communicate and coordinate with internal departments
 Follow up on customer interactions
 Provide feedback on the efficiency of the customer service process
 Investigate customer's problems and find solutions.
 Handle major incidents that cannot be resolved by agents.
 Ask customers to provide feedback on agents and customer service experience.
 Issue refunds to customers of their property
 Compile and print reports on overall customer satisfaction.
 Isolate and identify areas of improvement.
 Train agents on how to adequately address problem over the phone or how to write correspondence.
 Work with management on customer service initiatives.
 Providing help and advice to customers using organisation's services;
 keeping accurate records of discussions or correspondence with customers;
 writing reports analysing the customer service that organisation provides;
 Developing feedback or complaints procedures for customers to use;
 Improving customer service procedures, policies and standards for your organisation or department;
 Being involved in staff recruitment and appraisals;
 Training staff to deliver a high standard of customer service;
 leading or supervising a team of customer service staff;
 Search and inspect baggage and cargo. Screen passengers and airport staff prior to boarding.
 Evacuate public and airport personnel in the event of an emergency.
 Submit written incident reports as necessary.
 Question and privately search passengers who appear to be suspicious.
 Work with trained canines to discover drugs and other illegal materials.
 Support law enforcement.