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Yousof Abdullatif, Senior Service Desk

Yousof Abdullatif

Senior Service Desk

King Abdullah University of Science and Technology (KAUST)

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Human Resource
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Senior Service Desk at King Abdullah University of Science and Technology (KAUST)
  • Saudi Arabia
  • March 2012 to February 2014

Replying Emails, guide and support callers remotely, Update software and installation, Creating tickets and resolve some of them.

Customer Service and Membership Department at Bupa Medical Insurance Company
  • Saudi Arabia - Jeddah
  • July 2010 to December 2011

Started as Customer Services agent then moved to Membership Department.

Customer Service Agent at Atheeb Company (Go for internet)
  • Saudi Arabia - Jeddah
  • September 2009 to July 2010

Assist walk in customers and receive complains.

Reception at Saudi Company for Tourism and Hotels
  • Other
  • August 2007 to November 2007

While studying I was doing part time job.

Education

Bachelor's degree, Human Resource
  • at King Abdulaziz University
  • July 2014
Diploma, Executive secretary
  • at IPA - Institute of Public Administration
  • June 2007

Specialties & Skills

Entrepreneurship
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Working Under Pressure
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Social Skills
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Attendance
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Teamwork
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IFCE license (The Insurance Foundation Certificate Exam) with degree 76.
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The ability to deal with Microsoft Office Programs.
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The ability to deal with multiple computer operating systems (MAC / Windows) and database.
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Accomplishment in training at Saudi Air Lines (for six weeks).
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Skills to provide excellent service to customers (Training)
Training Institute:
Saudi Institute for Human Resource Development
Date Attended:
September 2007
Cooperative Training (Training)
Training Institute:
Saudi Air Lines
Date Attended:
July 2006

Hobbies

  • Traveling
  • Hunting
    One of my old hobbies
  • Photography