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Yousra El Omari, Sales Consultant

Yousra El Omari

Sales Consultant·MyBPO

Morocco

Master's degree, Management of Organisations

Work experience

Total years of experience: 4 years, 5 months

Sales Consultant

March 2024 - December 2024

MyBPO

Rabat, Morocco

March 2024 - December 2024

• Advised 60+ clients weekly, tailoring solutions to needs and
maintaining a 95% satisfaction rate.
• Handled sales and post-sales service, leading to a 20% increase in
client retention.
• Streamlined sales workflow, reducing deal closure time by 30%.
• Developed client follow-up system, increasing repeat business by
15%.
Company industry:
Telemarketing

Customer Service Associate

September 2023 - February 2024

Amazon

Temara, Morocco

September 2023 - February 2024

• Resolved an average of 80+ daily inquiries, achieving 90%+
customer satisfaction.
• Reduced call handling time by 15% through improved product
knowledge and guidance.
• Maintained high service levels under pressure during peak periods.
• Empathically managed complaints, turning 70% of negative contacts
into positive reviews.
Company industry:
Call Centers & Customer Care Outsourcing

Partnership Manager

March 2023 - May 2023

B&S Advisor (Ecomub)

Temara, Morocco

March 2023 - May 2023

• Managed and expanded a portfolio of 12+ partners, exceeding
revenue goals by 25%.
• Led collaboration across marketing, finance, and operations to align
initiatives.
• Anticipated partner needs, creating tailored strategies that improved
retention.
• Negotiated favorable contracts, increasing profitability by optimizing
terms.
Company industry:
Distribution, Supply Chain & Logistics

Commercial Consultant

September 2017 - October 2018

RCBF Consulting

Rabat, Morocco

September 2017 - October 2018

• Provided pricing and solution recommendations for key B2B
proposals.
• Implemented a pricing tool that increased offer acceptance by 18%.
• Built strategic business plans in coordination with multiple
departments.
• Developed a network of 20+ local and international prospects.
Company industry:
Telecommunications

Customer Service Associate

October 2016 - September 2017

Amazon

Salé, Morocco

October 2016 - September 2017

• Delivered accurate product info, improving first-call resolution by
25%.
• Handled over 100 calls/day during peak seasons while maintaining
quality.
• Increased customer retention through empathy and detailed
assistance.
Company industry:
Call Centers & Customer Care Outsourcing

Administrative Assistant

September 2015 - May 2016

Private Institute of Paramedical Training - Paramédicalis

Salé, Morocco

September 2015 - May 2016

• Managed reception and multi-line telephone system with
professionalism.
• Maintained confidential files and improved document classification
systems.
• Provided logistical and administrative support to senior staff and
students.
Company industry:
Administration Support Services

Education

Ibn Tofail University

July 2021

July 2021

Master's degree, Management of Organisations

Morocco

Ibn Tofail University

August 2019

August 2019

Bachelor's degree, Management of

Morocco

International Institute of Management & Tourism (IIMTH)

July 2014

July 2014

High school or equivalent, Business And Management

Morocco

Skills

LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SALES
Intermediate
SALES
Intermediate
NEW BUSINESS DEVELOPMENT
Intermediate
NEW BUSINESS DEVELOPMENT
Intermediate
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
WORKFLOW MANAGEMENT
Expert
WORKFLOW MANAGEMENT
Expert
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INVESTMENT MANAGEMENT
Intermediate
INVESTMENT MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert