Area GENERAL MANAGER
Al Hokair Group
مجموع سنوات الخبرة :23 years, 9 أشهر
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Oversees all aspects of the operation for a 4-star upscale business hotel located in Dammam Business Park Complex with 160 guest rooms and suites, 10 conference rooms, grand ballrooms, 2 restaurants, lounge, coffee shop, laundry, and spa.
•During these four years I was able to achieve a remarkable GOP percentage year on year by expanding cost control initiatives and reducing operating expenses while improving quality of services, staff morale and customer satisfaction.
•Implemented guest satisfaction program, allowing hotel to improve standards with scores over four years at 84% on Booking.com
•Generated new revenue sources including the addition of three meeting rooms to replace management offices and one Shisha café with terrace and in-door area
•Improved employee retention through implementing a proper departmental training, employee recognition and incentive programs that resulted in a turnover rate of 5 % over four years
•Increased rooms GOP by converting some commissionable business to direct channels
•Successfully acquired and secured a new base account contract (Oil & Gas, Shipping Crew etc.…)
Accomplishments:
•Awarded for achieving the Highest GOP Growth 2014 (Al Hokair Group)
•Awarded for achieving Highest Quality Score Growth 2015 (Al Hokair Group)
In charge of daily hotel operations, overseeing all hotel activities, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, delivering a return on investment and managing and conducting human resources activities, leading team in the development and implementation of hotel strategies, acting as a key
In charge of daily hotel operations, overseeing all hotel activities, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, delivering a return on investment and managing and conducting human resources activities, leading team in the development and implementation of hotel strategies, acting as a key
Joined as FOM promoted to RDM in a 4-star beachside resort in Manama, the property features 167 rooms and suites, outdoor swimming pools, private beach, 3 restaurants, 2 bars, fitness center and spa.
Responsible for the operation of the front office, housekeeping, recreation & security departments and relieving the general manager in his absence
Joined as FOM promoted to RDM in a 4-star beachside resort in Manama, the property features 167 rooms and suites, outdoor swimming pools, private beach, 3 restaurants, 2 bars, fitness center and spa.
Responsible for the operation of the front office, housekeeping, recreation & security departments and relieving the general manager in his absence
Reporting to the General Manager, in-charge of all aspects of front office operation; provides leadership and support to all team members and enforces the hotels standards of excellence in all areas supervised. The property is a 4-star beachside resort with 156 rooms, beach, 2 swimming pools, recreation center, water sports, 2 tennis courts, 3 restaurants, coffee shop and ballroom
Reporting to the General Manager, in-charge of all aspects of front office operation; provides leadership and support to all team members and enforces the hotels standards of excellence in all areas supervised. The property is a 4-star beachside resort with 156 rooms, beach, 2 swimming pools, recreation center, water sports, 2 tennis courts, 3 restaurants, coffee shop and ballroom
Representing the Management during the night in 5-star luxury hotel at the heart of the Central Business District, the property has 305 luxurious guest rooms and suites; 3 restaurants featuring an international cuisine, Italian cuisine, and a Moroccan specialty restaurant, 1 bar, 8 meeting rooms, grand ballroom, spa, health club includes an outdoor swimming pool and gym. also responsible for the Front Office night operation including arranging the daily accounting, Night Audits, Rweception, Drivers, Night Porters etc..
Representing the Management during the night in 5-star luxury hotel at the heart of the Central Business District, the property has 305 luxurious guest rooms and suites; 3 restaurants featuring an international cuisine, Italian cuisine, and a Moroccan specialty restaurant, 1 bar, 8 meeting rooms, grand ballroom, spa, health club includes an outdoor swimming pool and gym. also responsible for the Front Office night operation including arranging the daily accounting, Night Audits, Rweception, Drivers, Night Porters etc..
Reporting to Director of Sales & Marketing in 5- star resort with 274 Rooms, 3 restaurants, 2 nightclubs, banquet hall, 6 meeting rooms, large leisure facilities including 2 outdoor swimming pool, beach, 2 outdoor tennis court, water games and shopping arcade
Reporting to Director of Sales & Marketing in 5- star resort with 274 Rooms, 3 restaurants, 2 nightclubs, banquet hall, 6 meeting rooms, large leisure facilities including 2 outdoor swimming pool, beach, 2 outdoor tennis court, water games and shopping arcade
2021
2021
Driven •Employee Relations •Customer Oriented •Leadership •Budgeting & Forecasting •Profit Optimization •Cost Containment •Crisis Management •Improving Efficiency •Market Research & Analysis •IT Applications •Real Estate Investment Skills (Investor in Dubai market) •Results Driven •Employee Relations •Customer Oriented •Leadership •Budgeting & Forecasting •Profit Optimization •Cost Containment •Crisis Management •Improving Efficiency •Market Research & Analysis •IT Applications •Real Estate Investment Skills (Investor in Dubai market)
courses: Hotel Real Estate Investments and Asset Management Certificate Program
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